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Windows 7: Failed updates (since 12/2013) Error codes 80246007, 80070002, 800736B

28 Jun 2015   #1

Windows 7 Home Premium
Failed updates (since 12/2013) Error codes 80246007, 80070002, 800736B


Thanks goodness I found this site. I have been struggling since Dec 2013 with failed updates. I have tried all the included fixes and went through all the steps of "Windows Update Posting Instructions" post. I have taken screenshots of my error as well as a shot of when the errors started and what updates were failing at the time. Unfortunately my CBS zip is 1.15GB. So if I can get help on where to host that so you can reference it, that would be great.

I am running Windows 7 Home Premium and it would be amazing if I could get some help on this way too longstanding problem. Thanks!


Attached Thumbnails
Failed updates (since 12/2013) Error codes 80246007, 80070002, 800736B-errorcodes.jpg   Failed updates (since 12/2013) Error codes 80246007, 80070002, 800736B-historyoffails.jpg  
My System SpecsSystem Spec
01 Jul 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

How big is the CBS.log file on its own, both unzipped and zipped? - try posting that only, to a fileshare site such as OneDrive, if it's over the 8MB limit.

Please post the CheckSUR.log file from the CBS folder - that should be small enough.
My System SpecsSystem Spec
06 Jul 2015   #3

Windows 7 Home Premium

Thanks very much for your response. Sorry for my delayed reply. I have attached the CheckSUR.log file. I have also taken a screen shot of the CBS folder.

Attached Files
File Type: log CheckSUR.log (394 Bytes, 2 views)
File Type: log CheckSUR.persist.log (397 Bytes, 1 views)
My System SpecsSystem Spec

06 Jul 2015   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Just curious, as in your 'system specs' you say "System Manufacturer/Model Number Build"

What is this?
My System SpecsSystem Spec
06 Jul 2015   #5

Windows 7 Home Premium

Here is the link to the onedrive compressed file of the CBS (it is only 62MB compressed)

Microsoft services

The system is a build. I bought each component separate and put it together as opposed to a Dell or something from Futureshop.
My System SpecsSystem Spec
06 Jul 2015   #6

Windows 7 Home Premium

The Build was selected from a list of options presented when I registered. Wasn't sure how to classify it since it isn't a dell or something from Bestbuy, I bought all the components separate and built my system.

I was also able to compress the CBS file into a zip at 62MB. I posted a link, but the mod has to approve it first I believe.
My System SpecsSystem Spec
07 Jul 2015   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

It's not the biggest CBS.log I've ever seen - but's getting there! a 1.2GB text file

The problem is that there's not a lot of useful information in it

There are 85 'assembly not found' errors in the day that you posted the report - from the same sequence of installs.

One of the errors that you show on your screen grabs is actually a common one, often caused by a specific error.
Let's see if my suspicion is correct...

I need to see afull copy of the report produced by the MGADiag tool

(download andsave to desktop -

Once saved, run the tool.

Click on theContinue button, which will produce the report.

To copy the report to your response, click onthe Copy button in the tool (ignore any error messages at this point), and thenpaste (using either r-click/Paste, or Ctrl+V ) into your response.x
My System SpecsSystem Spec
07 Jul 2015   #8

Windows 7 Home Premium

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3V2Q3-XRVXY-GHYXH
Windows Product Key Hash: NuxoasK8NXXjePR0KeDoZGAGNd4=
Windows Product ID: 00359-OEM-8703352-37014
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {702031D8-48FE-4FF6-A07F-F3F23840048F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{702031D8-48FE-4FF6-A07F-F3F23840048F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GHYXH</PKey><PID>00359-OEM-8703352-37014</PID><PIDType>3</PIDType><SID>S-1-5-21-467610228-3221919925-3101740891</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.80</Version><SMBIOSVersion major="2" minor="7"/><Date>20130117000000.000000+000</Date></BIOS><HWID>E3F03F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-537014-02-1033-7600.0000-1972013
Installation ID: 014696332923116265881971927550051752565916740541858454
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: GHYXH
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/7/2015 9:05:34 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
My System SpecsSystem Spec
07 Jul 2015   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Hmm - I'm not seeing the errors there that I expected to see, so the problem lies elsewhere....

Please upload the C:\Windows\Windowsupdate.log file (and a new CBS.log file, if the file size has dropped)
My System SpecsSystem Spec
22 Jul 2015   #10

Windows 7 Home Premium

Really sorry. I missed this reply.

Here is the updated CBS file: Microsoft services

And I have attached the Windowsupdate.log file as well. Thanks again for all your help!

Attached Files
File Type: log WindowsUpdate.log (1.01 MB, 2 views)
My System SpecsSystem Spec

 Failed updates (since 12/2013) Error codes 80246007, 80070002, 800736B

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