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Copy of Windows not genuine, Build 7601
Dear Sir/Madame,
I have been reading through the posts and I believe some of the responses to this problem may be able to assist me with my issue. I was having blue screen problems (actually they are still happening) with my computer that I have owned for a couple 2-3 years now. I did not know what was causing this problem as it initially began very infrequently. The computer would flash a blue screen and then say it is dumping data, etc. -- eventually the computer would restart with no problem. I may have seen this 3- 4 times about a year ago but about 2 months ago it began happening all the time. So I decided to do a complete factory reset and that appeared to fix the problem or so I thought. Well the computer crashed again and then increased like before to where it happened every time a webpage hung up. I then contacted a company to service my computer online -- for now I will not mention the company but they use teamviewer to diagnose and repair computers. They worked on my computer for several hours and contacted me to tell me it was fixed -- that I had some corrupted drivers from a virus. They assured me it was fixed but within a couple of hours while I was running a Webroot scan the computer crashed and I could see the messages scrolling down the screen saying replacing security ID with a particular what I believed to be register address. It did this overnight as there was no response to ctrl alt del and when it stopped there was nothing -- I powered it off and I initially got a message saying there is no operating system. I contacted the company the next day and spoke to the technician -- my computer would only load in safe mode and the only thing I could get it to do was try to restore to a previous day. After 2-3 attempts I was able to get the restore to work after about 12 hours. The next work day I contacted the company and let them know it was restored and they began working on it -- this is when I first got the message that my copy of windows was not genuine. The company supposedly worked on it daily with no success until I became frustrated with them on 6/26/15 -- 15 days after my first contact with them. I have been able to download then install all of the drivers for my computer as I thought it may be a driver issue but that did no good. I am stumped because I do not know exactly what they did to my computer as there was never a report provided to me from them and now I cannot do anything in normal mode. I know they ran Auslogics, Malwarebytes, CCleaner, Super Antispyware, Driver Toolkit Installer and setup, Hitman Pro, KMS Auto Easy and Revo Uninstaller because they left all of the trial copies on the computer. They just basically ran these tools over and over again without trying anything differently. I am in safe mode now trying to resolve this problem. HELP!!!!!!!
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0x8007043c Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg= Windows Product ID: 00359-OEM-8992687-00016 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150316-1654 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3549424268-3764646569-3515888721</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVE15115FXS</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0170E5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120323000000.000000+000</Date></BIOS><HWID>26F93C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text. Error: 0x8007043C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAAAAAAAAwABAAEAonYendLWsrBWqBBMFOgkwb6/lmM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO WDAT Sony VAIO UEFI Sony VAIO ASF! Sony VAIO SLIC Sony VAIO SSDT Sony VAIO ASPT Sony VAIO FPDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
My computer blue screened before I was able to finish my text so I had to restart computer and re-run this report. I better send now before it crashes again.
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