Windows update error code 80073712


  1. atorres888
    Posts : 3
    Windows 7 Home Premium 64bit
       New #1

    Windows update error code 80073712


    Hi,

    I am not able to check for updates.

    When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
    the requested operation".

    Please help!

    Attachment 364331
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    This is likely te source of your problem...
    Code:
    Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
    ... from the CheckSUR.log file.

    Your CBS data is very old- the latest date in the log file is 18 May!!


    Open Event Viewer

    click on theWindows logs entry in the left pane to expand it.

    Now click on theApplication entry - wait while it loads.

    Click on 'File'in the menu bar and select Save...

    Save the file asAppevt.evtx

    Repeat for theSystem log

    then zip both,and upload them.

      My Computer
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  4. atorres888
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Thanks for getting back to me so quickly!

    When I clicked on File in Event Viewer menu bar, it did not give me a save option, so I had to right-click on the Application and System logs.

    Attachment 364575

    Attachment 364576
      My Computer
    Quote Quote

  6. atorres888
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #4

    Did I follow your last instructions correctly? Any progress with my issue?
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Sorry - been offline for a while and I'm catching up - you're still on my ToDo list!
      My Computer
    Quote Quote

 

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