Error Code 80073712 while trying to install windows updates


  1. Posts : 3
    Windows 7 Professional x64
       #1

    Error Code 80073712 while trying to install windows updates


    G'day guys. As the title says I've been getting an 80073712 error while trying to install some updates.

    Updates and errors:
    Important:
    Update for Windows 7 for x64-based Systems (KB3068708). Published 9/06/2015

    Optional:
    Update for Windows 7 for x64-based Systems (KB2574819). Published 10/09/2013
    Update for Windows 7 for x64-based Systems (KB2592687). Published 10/09/2013
    Update for Windows 7 for x64-based Systems (KB2830477). Published 11/02/2014

    Logs:
    Attached as well as the C:\Windows\windowsudpate.log file

    Additional info:

    These files have been turning up in my external hard drive while I try to do the updates. At first I didn't know what they were but after some searching it turned out that they were just where the downloaded updates were stored. May or may not be relevant. Tried doing an update with the hard drive unplugged through the System and Security/Windows Update interface and it still failed.

    I also tried to download and install the KB3068708 important update manually from the microsoft website but when I tried to install it it said something along the lines of "Update not applicable to your computer".
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    CheckSUR shows this...
    Code:
    Summary:
    Seconds executed: 1497
     Found 6 errors
      CSI Manifest Missing Total count: 3
      CSI Payload File Missing Total count: 2
      CBS MUM Missing Total count: 1
    Unavailable repair files:
     winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18779_none_80005f6b6c0e9b4a.manifest
     winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18779_none_da9d0130795687a1.manifest
     winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22983_none_db15ce399281a879.manifest
     servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
     servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
    First priority is the listed files - we'll worry about the others later.

    I'll post a fix protocol when I can clear the backlog. !
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - slxaa.zip - to my OneDrive at Noel's OneDrive

    Please downloadand save it.
    Right-click onthe downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder slxaa in the same place.

    Open this folder - there should be two folders inside it (Manifests,and Packages)

    Copy the content of the Packages folder to the folder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 3
    Windows 7 Professional x64
    Thread Starter
       #4

    Alright, thanks for the help so far. Followed the instructions.
    I let it install a hotfix - KB947821 too, not sure if that's relevant or not.

    Anyway, logs attached. Thanks again.
    Error Code 80073712 while trying to install windows updates Attached Files
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    KB947821 is the CheckSUR tool

    Code:
    Summary:
    Seconds executed: 1579
     Found 6 errors
     Fixed 4 errors
      CSI Manifest Missing Total count: 3
      Fixed: CSI Manifest Missing.  Total count: 3
      CSI Payload File Missing Total count: 2
      CBS MUM Missing Total count: 1
      Fixed: CBS MUM Missing.  Total count: 1
      Fixed: CBS Paired File.  Total count: 1
    ChckSUR has now done what it can - so we go back to the SFC data and see what that has to say.
    Please run SFC /SCANNOW again, and post the new CBS.log file (compressed)
      My Computer


  6. Posts : 3
    Windows 7 Professional x64
    Thread Starter
       #6

    I booted up my pc today and it looks like the important update has installed. I manually got the unimportant three to download and install too and it looks they also worked fine but I'll confirm later today after I reboot. I'll also edit later with the new CBS.log but at the moment it looks like it's all working fine.
      My Computer


 

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