Can't upgrade IE, KB2670838 returns error 800B0100

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  1. kjonas65
    Posts : 8
    Windows 7 Home Premium SP1, 64-bit
       New #1

    Can't upgrade IE, KB2670838 returns error 800B0100


    Hi there
    I recently discovered that this old laptop is still running IE9, insted of the much newer IE11.
    Thus I set out to figure out why the update hadn't happened automatically.
    But after spending most of my day trying most of the solutions Google could find me, I haven't reached my goal.
    Windows Update wants me to install an update named "Internet Explorer 11 for x64 [...]", which fails with the error 9C57.
    I have looked at "Prerequisite updates for Internet Explorer 11" (KB2847882), and I've checked that I have them all installed - except one.
    I can't install the "Platform Update" (KB2670838). When I download it by itself I am merely told that it can't be installed, but it once tried installinig through the Windows Update-client, where it gave the error code 800B0100, which suggest that some of my files are missing/corrupt.
    sfc /scannow tells me that it has found problems, but that it can't fix them by itself.
    SURT takes between 1½ and 2 hours, and has equipped me with a CheckSUR.log of 2*40 errors.
    How do I go about fixing these "corrupt" system-files?
    /kjonas65
    (I've run both sfc and surt multiple times, and I've had to remove some of the older .cab-files from the zip because of size-limitations)
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The CheckSUR summary shows this (in part)
    Code:
    Summary:
Seconds executed: 4388
 Found 80 errors
  CBS MUM Corrupt Total count: 40
  CBS Catalog Corrupt Total count: 40
Unavailable repair files:
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
    I'll post a fix protocol when I can get to it!
      My Computer
    Quote Quote

  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - kj6aa.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder kj6aa in the same place.

    Open this folder- there should be one folder inside it (Packages)



    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)



    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
    Quote Quote

  6. kjonas65
    Posts : 8
    Windows 7 Home Premium SP1, 64-bit
    Thread Starter
       New #4

    As far as I can see your files managed to fix almost all of the errors!
    Can't upgrade IE, KB2670838 returns error 800B0100 Attached Files
      My Computer
    Quote Quote

  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Ah - it snuck in a couple of BG-English files on me.... Never mind.
    Code:
    Summary:
Seconds executed: 3214
 Found 41 errors
 Fixed 39 errors
  CBS MUM Corrupt Total count: 40
  Fixed: CBS MUM Corrupt.  Total count: 39
  CBS Catalog Corrupt Total count: 1
  Fixed: CBS Paired File.  Total count: 39
Unavailable repair files:
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.cat
    I'll post another fix for them in a few minutes
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    I've uploaded a file - kj6ab.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder kj6ab in the same place.

    Open this folder- there should be one folder inside it (Packages)



    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)



    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
    Quote Quote

  10. kjonas65
    Posts : 8
    Windows 7 Home Premium SP1, 64-bit
    Thread Starter
       New #7

    I find kj6ab.zip to be rather empty (22 byte)
      My Computer
    Quote Quote

  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Ooops!
    Try it now
      My Computer
    Quote Quote

  12. kjonas65
    Posts : 8
    Windows 7 Home Premium SP1, 64-bit
    Thread Starter
       New #9

    CheckSUR looks happy now :)
    Can't upgrade IE, KB2670838 returns error 800B0100 Attached Files
      My Computer
    Quote Quote

  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Great - try Windows Update now.
    Do a Check for updates, and install ONLY the oldest found update - if it goes in OK, try the rest
    If it pails, post back with the latest C:\Windows\windowsupdate.log file
      My Computer
    Quote Quote

 
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