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Windows 7: Can't upgrade IE, KB2670838 returns error 800B0100

01 Jul 2015   #1
kjonas65

Windows 7 Home Premium SP1, 64-bit
 
 
Can't upgrade IE, KB2670838 returns error 800B0100

Hi there
I recently discovered that this old laptop is still running IE9, insted of the much newer IE11.
Thus I set out to figure out why the update hadn't happened automatically.
But after spending most of my day trying most of the solutions Google could find me, I haven't reached my goal.
Windows Update wants me to install an update named "Internet Explorer 11 for x64 [...]", which fails with the error 9C57.
I have looked at "Prerequisite updates for Internet Explorer 11" (KB2847882), and I've checked that I have them all installed - except one.
I can't install the "Platform Update" (KB2670838). When I download it by itself I am merely told that it can't be installed, but it once tried installinig through the Windows Update-client, where it gave the error code 800B0100, which suggest that some of my files are missing/corrupt.
sfc /scannow tells me that it has found problems, but that it can't fix them by itself.
SURT takes between 1½ and 2 hours, and has equipped me with a CheckSUR.log of 2*40 errors.
How do I go about fixing these "corrupt" system-files?
/kjonas65
(I've run both sfc and surt multiple times, and I've had to remove some of the older .cab-files from the zip because of size-limitations)


My System SpecsSystem Spec
.
02 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR summary shows this (in part)
Code:
Summary:
Seconds executed: 4388
 Found 80 errors
  CBS MUM Corrupt Total count: 40
  CBS Catalog Corrupt Total count: 40
Unavailable repair files:
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~en-US~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~nl-NL~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~tr-TR~7.1.7601.16492.mum
I'll post a fix protocol when I can get to it!
My System SpecsSystem Spec
05 Jul 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - kj6aa.zip - to my OneDrive at Noel's OneDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder kj6aa in the same place.

Open this folder- there should be one folder inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

05 Jul 2015   #4
kjonas65

Windows 7 Home Premium SP1, 64-bit
 
 

As far as I can see your files managed to fix almost all of the errors!


Attached Files
File Type: zip CheckSUR.zip (5.7 KB, 1 views)
My System SpecsSystem Spec
05 Jul 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - it snuck in a couple of BG-English files on me.... Never mind.
Code:
Summary:
Seconds executed: 3214
 Found 41 errors
 Fixed 39 errors
  CBS MUM Corrupt Total count: 40
  Fixed: CBS MUM Corrupt.  Total count: 39
  CBS Catalog Corrupt Total count: 1
  Fixed: CBS Paired File.  Total count: 39
Unavailable repair files:
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~en-GB~7.1.7601.16492.cat
I'll post another fix for them in a few minutes
My System SpecsSystem Spec
05 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - kj6ab.zip - to my OneDrive at Noel's OneDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder kj6ab in the same place.

Open this folder- there should be one folder inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
05 Jul 2015   #7
kjonas65

Windows 7 Home Premium SP1, 64-bit
 
 

I find kj6ab.zip to be rather empty (22 byte)
My System SpecsSystem Spec
05 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops!
Try it now
My System SpecsSystem Spec
05 Jul 2015   #9
kjonas65

Windows 7 Home Premium SP1, 64-bit
 
 

CheckSUR looks happy now


Attached Files
File Type: zip new CheckSUR.zip (5.0 KB, 3 views)
My System SpecsSystem Spec
05 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - try Windows Update now.
Do a Check for updates, and install ONLY the oldest found update - if it goes in OK, try the rest
If it pails, post back with the latest C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
Reply

 Can't upgrade IE, KB2670838 returns error 800B0100




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