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Windows 7: Windows suddenly says NOT GENUINE. but actually it is. Help me.

02 Jul 2015   #11
SAGhuman

Window 7 Home Premium
 
 

Just following your instructions. it says Registry is missing. here is screenshot of CP.

Windows suddenly says NOT GENUINE. but actually it is. Help me.-screenshot_20150703042109.png




My System SpecsSystem Spec
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02 Jul 2015   #12
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

SAGhuman is this problem computer a desktop, laptop, notebood ect.?
My System SpecsSystem Spec
02 Jul 2015   #13
SAGhuman

Window 7 Home Premium
 
 

@laybackbear Laptop. Acer Aspire 5750 core i3
My System SpecsSystem Spec
.

03 Jul 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It appears that you have major problems - if that output was correct, I'd be surprised that the machine boots at all!
Unfortunately my post was full of typos and I missed the critical corrections.

Here's the corrected version

Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

Copy and paste the results to your reply

Here are some instructions to make life easier :)

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
03 Jul 2015   #15
SAGhuman

Window 7 Home Premium
 
 

really? it doesn't show any of the major errors.. but sometime during booting up. a repair screen starts up. something like memory diagnostic. Anyway. thanks Noel. here are the results of CP.

Windows suddenly says NOT GENUINE. but actually it is. Help me.-screenshot_20150703183229.png


My System SpecsSystem Spec
03 Jul 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Those answers look normal - but please use the copy/past procedure from my earlier posts to post the results, as it reduces bandwidth and doesn't miss anything if the data rolls off the current screen.

We'll have to look elsewhere for the problem then...

Please open an Elevated Command Prompt ad run the following commands:

REG QUERY HKU
REG QUERY HKU\S-1-5-18
REG QUERY HKU\S-1-5-19
REG QUERY HKU\S-1-5-20

Post the results
My System SpecsSystem Spec
03 Jul 2015   #17
SAGhuman

Window 7 Home Premium
 
 

here are the results. hope this solves something.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-368891800-3066650046-1979536018-1000
HKEY_USERS\S-1-5-21-368891800-3066650046-1979536018-1000_Classes
HKEY_USERS\S-1-5-18

C:\Windows\system32>REG QUERY HKU\S-1-5-18

HKEY_USERS\S-1-5-18\AppEvents
HKEY_USERS\S-1-5-18\Control Panel
HKEY_USERS\S-1-5-18\Environment
HKEY_USERS\S-1-5-18\EUDC
HKEY_USERS\S-1-5-18\Identities
HKEY_USERS\S-1-5-18\Keyboard Layout
HKEY_USERS\S-1-5-18\LAST_CALL_TIME
HKEY_USERS\S-1-5-18\Printers
HKEY_USERS\S-1-5-18\Software
HKEY_USERS\S-1-5-18\SYSTEM

C:\Windows\system32>REG QUERY HKU\S-1-5-19

HKEY_USERS\S-1-5-19\AppEvents
HKEY_USERS\S-1-5-19\Console
HKEY_USERS\S-1-5-19\Control Panel
HKEY_USERS\S-1-5-19\Environment
HKEY_USERS\S-1-5-19\EUDC
HKEY_USERS\S-1-5-19\Keyboard Layout
HKEY_USERS\S-1-5-19\Printers
HKEY_USERS\S-1-5-19\Software

C:\Windows\system32>REG QUERY HKU\S-1-5-20

HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Identities
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System

C:\Windows\system32>
My System SpecsSystem Spec
03 Jul 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Those look normal as well - let's go back to basics and gather some general diagnostics...


Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data



If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)



Pleasealso post the C:\Windows\windowsudpate.log file

ALSO


Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.


My System SpecsSystem Spec
03 Jul 2015   #19
SAGhuman

Window 7 Home Premium
 
 

Well Noel, it took me a while to completely understand this process. :P So here are Latest CBS file, both Event Logs, window update log and finally i have added a new screenshot of failed window update error. hope this covers everything.


Attachment 364667

Attachment 364668

Attachment 364669

Windows suddenly says NOT GENUINE. but actually it is. Help me.-screenshot_20150703233558.png


My System SpecsSystem Spec
03 Jul 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if you uploaded shortcuts rather than the needed files... please try again.
My System SpecsSystem Spec
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 Windows suddenly says NOT GENUINE. but actually it is. Help me.




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