KB2604121+KB2468871 update failure+ SFC /scannow failure to repair

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  1. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
       #1

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    First ever Post I think (memory at 77 not brilliant): with updates first received error 0x8024402C.
    Tried lots advice from different sites: regarding Proxy etc.; CHKDSK; Repair from installation CD; SFC /scannow; produced sfcdetails.txt;today ran KB947821.
    following 947821 tried updates again this time Code 66A unknown error.
    Produced CBs.zip but it's 19.3MB so I'm attaching (I hope!) an SFC SCANNOW.zip which I hope, in my ignorance, contains the uncorrected Corrupt files.
    Hope I've everything correct only at my advanced senility .....
    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    These are not errors as such - MS says they are the result of miscoding the files in a couple of updates as being static rather than variable.
    You can either leave them alone, or uninstall the updates concerned - KB3022345 and KB3068708

    As far as your WU problems are concerned, we need at least the CheckSUR.log and CheckSUR.Persist.log files, together with the C:\Windows\windowsupdate.log file.
      My Computer


  3. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
    Thread Starter
       #3

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    Your reply is very much appreciated I hope I've produced the correct files you required ....
    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair Attached Files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Here's the problem list from the CheckSUR log...
    Code:
    Summary:
    Seconds executed: 1997
     Found 4 errors
      CBS MUM Missing Total count: 4
    Unavailable repair files:
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client-MiniLP~31bf3856ad364e35~x86~en-US~6.1.0.1.mum
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client-TopLevel~31bf3856ad364e35~x86~~6.1.0.1.mum
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~en-US~6.1.0.1.mum
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~~6.1.0.1.mum
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client-MiniLP~31bf3856ad364e35~x86~en-US~6.1.0.1.cat
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client-TopLevel~31bf3856ad364e35~x86~~6.1.0.1.cat
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~en-US~6.1.0.1.cat
     servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~~6.1.0.1.cat
    I'll post a fix protocol when I can get to it!
      My Computer


  5. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
    Thread Starter
       #5

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    Thanks again - I'll wait patiently and keep checking emails: I assume a fix protocol is not a FIX protocol which seemingly relates to financial trading.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    I've uploaded a file - hihaa.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder hihaa in the same place.

    Open this folder- there should be one folder inside it (Packages)


    Copy the content of the Packages folder to thefolder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)


    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  7. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
    Thread Starter
       #7

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    Again, help much appreciated - one problem, probably my ignorance .....

    Now run the CheckSUR tool again (it may take a while)

    Search produces two logs for CheckSUR; two for CheckSUR.persist ; and the two zip files forwarded previously.

    What or where is a CheckSUR tool?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The CheckSUR tool is the one which produces the CheckSUR.log file - AKA the SURT tool System Update Readiness Tool) or KB947821 - which you downloaded earlier.
      My Computer


  9. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
    Thread Starter
       #9

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    As requested - the two zip files.
    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair Attached Files
      My Computer


  10. Posts : 38
    Windows 7 Home Premium 32bit service pack 1
    Thread Starter
       #10

    KB2604121+KB2468871 update failure+ SFC /scannow failure to repair


    Hi again,

    Just a further problem which might relate in some way to the current sequence - if it doesn't I might be starting a new thread eventually.
    For some time now I've had problems copying videos from disk to disk: I've had to go back into AVS4YOU and re-export them. Today I found that my TV is failing to open newly mounted jpegs (from a memory stick), all the older jpegs no problem. This seems to have begun as far as the jpegs are concerned last April.

    Just thought I should mention this in case it is related: it's rather odd in that the jpegs are OK on different disks within my desktop, also on my Tablet, but the videos are a problem between disks on my desktop.

    If this has nothing to do with the UpDate problem OK, but just in case .....
      My Computer


 
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