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#21
Hi NoelD,
Hold your horses for the moment the situation is a bit complex.
I thought I'd try to download OS7 + SP1 in the hope that a disk repair, including SP1, might be of use.
My Product Key was refused so I phoned Msoft support: during the conversation they said they could help with the update problem so, OK, I thought .... give it a go.
This was on Sunday, a techie tried but failed and said she would refer it to a senior techie: he was to phone me back at 10am Monday. Monday, he (AR) spent quite a few hours on it, including downloading 7+SP1 - I assume he also reinstalled the OS since he put in the first 30 or so updates and left me to do the rest - 158. He was to phone 10am today. After I had installed updates Monday evening, I found I had one important update - Acronis TIB mounter, this failed: I opened Acronis which reported an update - OK. NOW, TIB mounter was replaced by yet another important update - KB 982670, another .NET Framework one. Inevitably this failed - twice - with Code 80243004.
When AR phoned back this morning the code had become an unknown one (no longer 80243004), he tried a number of things, then was talking about a log which he could read then re-contact me - when?
Unfortunately my wife's brother has just died, we are his only relatives and have a number of urgent things to do which made it difficult to give him a definite time so he just hid the 98260 and assured me that the computer would be fine.
Great, except that I now find I can't open Kaspersky: I've tried closing Windows Firewall but still couldn't open Kaspersky. I've spoken to another techie and AR is to phone me back at 10am tomorrow.
At least I've got the Death Certificate and I think I'm OK 'til Thursday with the Registrar.
Sorry this is so lengthy but anything shorter wouldn't have given the picture - I'll let you know what happens ultimately and, if it's still not sorted, and you are still prepared to try ......?????