KB2604121+KB2468871 update failure+ SFC /scannow failure to repair

hopeithelps · 03 Jul 2015

First ever Post I think (memory at 77 not brilliant): with updates first received error 0x8024402C.
Tried lots advice from different sites: regarding Proxy etc.; CHKDSK; Repair from installation CD; SFC /scannow; produced sfcdetails.txt;today ran KB947821.
following 947821 tried updates again this time Code 66A unknown error.
Produced CBs.zip but it's 19.3MB so I'm attaching (I hope!) an SFC SCANNOW.zip which I hope, in my ignorance, contains the uncorrected Corrupt files.
Hope I've everything correct only at my advanced senility .....

NoelDP · 03 Jul 2015

These are not errors as such - MS says they are the result of miscoding the files in a couple of updates as being static rather than variable.
You can either leave them alone, or uninstall the updates concerned - KB3022345 and KB3068708

As far as your WU problems are concerned, we need at least the CheckSUR.log and CheckSUR.Persist.log files, together with the C:\Windows\windowsupdate.log file.

hopeithelps · 03 Jul 2015

Your reply is very much appreciated I hope I've produced the correct files you required ....

NoelDP · 03 Jul 2015

Here's the problem list from the CheckSUR log...

Code:

Summary:
Seconds executed: 1997
 Found 4 errors
  CBS MUM Missing Total count: 4
Unavailable repair files:
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client-MiniLP~31bf3856ad364e35~x86~en-US~6.1.0.1.mum
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client-TopLevel~31bf3856ad364e35~x86~~6.1.0.1.mum
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~en-US~6.1.0.1.mum
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~~6.1.0.1.mum
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client-MiniLP~31bf3856ad364e35~x86~en-US~6.1.0.1.cat
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client-TopLevel~31bf3856ad364e35~x86~~6.1.0.1.cat
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~en-US~6.1.0.1.cat
 servicing\packages\Microsoft-Windows-Winhelp-Update-Client~31bf3856ad364e35~x86~~6.1.0.1.cat

I'll post a fix protocol when I can get to it!

hopeithelps · 03 Jul 2015

Thanks again - I'll wait patiently and keep checking emails: I assume a fix protocol is not a FIX protocol which seemingly relates to financial trading.

NoelDP · 05 Jul 2015

I've uploaded a file - hihaa.zip - to my OneDrive at Noel's OneDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder hihaa in the same place.

Open this folder- there should be one folder inside it (Packages)

Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

hopeithelps · 05 Jul 2015

Again, help much appreciated - one problem, probably my ignorance .....

Now run the CheckSUR tool again (it may take a while)

Search produces two logs for CheckSUR; two for CheckSUR.persist ; and the two zip files forwarded previously.

What or where is a CheckSUR tool?

NoelDP · 05 Jul 2015

The CheckSUR tool is the one which produces the CheckSUR.log file - AKA the SURT tool System Update Readiness Tool) or KB947821 - which you downloaded earlier.

hopeithelps · 05 Jul 2015

As requested - the two zip files.

hopeithelps · 05 Jul 2015

Hi again,

Just a further problem which might relate in some way to the current sequence - if it doesn't I might be starting a new thread eventually.
For some time now I've had problems copying videos from disk to disk: I've had to go back into AVS4YOU and re-export them. Today I found that my TV is failing to open newly mounted jpegs (from a memory stick), all the older jpegs no problem. This seems to have begun as far as the jpegs are concerned last April.

Just thought I should mention this in case it is related: it's rather odd in that the jpegs are OK on different disks within my desktop, also on my Tablet, but the videos are a problem between disks on my desktop.

If this has nothing to do with the UpDate problem OK, but just in case .....