Windows update Error codes 800736B3 and 9C57

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  1. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #11

    I tried all three kb codes and received the Windows Standalone Installer error message: "The update is not installed on this computer"
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    Odd - please run another CheckSUR scan and post the new CheckSUR.log and CheckSUR.Persist.log files.
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  4. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #13

    Please see attached. Thanks!
    Windows update Error codes 800736B3 and 9C57 Attached Files
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    The errors are still there - unsurprisingly.

    I need to think about this. I'll reply again when I've thought of a new approach, but shout if you haven't heard before the weekend!
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  7. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #15

    NoelDP said:
    The errors are still there - unsurprisingly.

    I need to think about this. I'll reply again when I've thought of a new approach, but shout if you haven't heard before the weekend!
    Seriously, Noel, no rush! I've waited this long and it's not like the problem is going anywhere! lol I'm truly grateful for your time and your help so far.
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  8. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #16

    Any more thoughts on this one?
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    I've been working 12-hour days this week - as well as trying to catch up/keep up with the forum

    I haven't forgotten you, or your patience!

    Back when I can find time (and energy - I'm also fighting a cold!)
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  11. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #18

    Hi Noel

    Any further thoughts on this issue? Thanks!
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    Ooops!

    Let's have a look in the registry...
    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
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  13. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #20

    https://www.dropbox.com/s/to64r65xp5...nents.zip?dl=0
      My Computer
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