Windows update Error codes 800736B3 and 9C57

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #21

    All I can think of is to attempt to remove the affected files - which may be leftovers.
    We'll do one as a test, then follow with the other two if it works
    Open an Elevated COmmand Prompt, and run the following commands:

    Code:
    TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.
    Then run CheckSUR again and post the result.
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  3. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #22

    Not sure why I'm getting error messages.

    C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
    P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
    ERROR: The current logged on user does not have administrative privileges.

    C:\Users\Sharon>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~3
    1bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
    C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
    6.1.1.0.cat: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Users\Sharon>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf
    3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
    Access is denied.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #23

    You're not using an Elevated Command Prompt...
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  6. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #24

    C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
    00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A

    INFO: There are no files (or folders) found with the specified pattern.

    C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
    P1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
    C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
    6.1.1.0.cat: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
    31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
    Access is denied.
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #25

    Odd - let's try this...

    Open an Elevated Command Prompt, and run the following commands...

    DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
    DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /h

    post the resuls
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  8. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #26

    C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
    Volume in drive C has no label.
    Volume Serial Number is 7AFE-D6C6

    Directory of C:\Windows\servicing\Packages

    07/06/2012 08:57 AM 7,679 Package_for_KB2732500_SP1~31bf3856ad364e3
    5~amd64~~6.1.1.0.cat
    07/06/2012 08:27 AM 1,927 Package_for_KB2732500_SP1~31bf3856ad364e3
    5~amd64~~6.1.1.0.mum
    09/11/2012 10:38 AM 7,702 Package_for_KB2732500_SP1~31bf3856ad364e3
    5~amd64~~6.1.2.0.cat
    09/11/2012 10:33 AM 1,930 Package_for_KB2732500_SP1~31bf3856ad364e3
    5~amd64~~6.1.2.0.mum
    07/06/2012 08:57 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
    d64~~6.1.1.0.cat
    07/06/2012 08:27 AM 2,638 Package_for_KB2732500~31bf3856ad364e35~am
    d64~~6.1.1.0.mum
    09/11/2012 10:38 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
    d64~~6.1.2.0.cat
    09/11/2012 10:33 AM 2,641 Package_for_KB2732500~31bf3856ad364e35~am
    d64~~6.1.2.0.mum
    8 File(s) 39,921 bytes
    0 Dir(s) 374,146,641,920 bytes free

    C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /
    h
    Invalid switch - "h".

    C:\windows\system32>
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #27

    The files are definitely there, then - Ah- for whatever reason, the TAKEOWN command doesn't like the asterisk (*) as a wild card

    so we'll have to do the ownership transfer specifically...
    Code:
    TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.
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  11. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #28

    C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
    00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

    SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Package_for_KB2732
    500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat" now owned by the administrators gro
    up.

    C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
    P1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant AdministratorsF)
    processed file: C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856
    ad364e35~amd64~~6.1.1.0.cat
    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
    31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
    Access is denied.

    C:\windows\system32>
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #29

    Interesting - perhaps the file is too corrupt, or perhaps Windows has it open.

    Please run a CHKDSK /F from an Elevated Command prompt - reboot when requested, then try the last command again.
    If it still fails, try the last command again while in Safe Mode.
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  13. divaesque
    Posts : 31
    Windows 7 64 bit
    Thread Starter
       New #30

    Thinking I did something wrong. Was not able to run elevated command prompt as administrator in safe mode, but while it safe mode I did run command as instructed and received:

    C:\Users\Sharon>C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
    'C:\windows\system32' is not recognized as an internal or external command, operable program or batch file.
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