Windows update Error codes 800736B3 and 9C57

divaesque · 14 Sep 2015

Hey there! Any more thoughts on this one or is it time for me to reset it back to factory settings?

divaesque · 19 Sep 2015

Any new thoughts on this issue? Thanks!

NoelDP · 20 Sep 2015

Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.

divaesque · 20 Sep 2015

NoelDP said:

Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.

I wasn't able to run elevated command prompt as administrator in safe mode. What did I do wrong?

NoelDP · 21 Sep 2015

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

divaesque · 23 Sep 2015

NoelDP said:

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

I figured out what I did wrong. I booted in safe mode with command prompt instead of simply safe mode. Sorry, stupid mistake. Live and learn.

When I ran the elevated command prompt I got invalid argument for KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll try again tomorrow with fresh eyes.

divaesque · 25 Sep 2015

I ran CHKDSK /F and the last command in the elevated command prompt (for realz!) normally and in safe mode and received the same error message. Access is denied.
C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

NoelDP · 27 Sep 2015

You have to run the proper ICACLS command first - see my post #27

divaesque · 29 Sep 2015

In Safe Mode I opened Elevated Command Prompt with networking so I could better read the code you posted. Tried several times, same error message. I also could not tell if there was a space in "AICACLS" so I tried both ways.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /AICACLS C:\Windows\servicing\Packages\Pack
age_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators

F
)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~am
d64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - '/AICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A ICACLS C:\Windows\servicing\Packages\Pac
kage_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators

F)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e~amd
64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - 'ICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>

NoelDP · 30 Sep 2015

for some reason your copy/paste is ignoring the line-breaks in the code - resulting in the errors you see.
try this instead...

Code:

TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)

REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 

.