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Suddenly, Windows 7 is not genuine
I bought a Gateway DX4200-09 Desktop on Ebay Apr 18, 2014 from a third-party seller. I've emailed the seller, but no response yet.
My copy of Windows 7 Professional 64-bit is suddenly not genuine. Windows support couldn't help without the 25-digit product key. Gateway support won't help because my product is out of warranty.
Can you help? Thanks in advance.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA= Windows Product ID: 00371-OEM-8992671-00004 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {362CA78D-755C-4BAB-9E2F-C8D94F5B9300}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150525-0603 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{362CA78D-755C-4BAB-9E2F-C8D94F5B9300}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-2186056188-2106598330-929018894</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>RS780</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>7B3P091G </Version><SMBIOSVersion major="2" minor="5"/><Date>20080806000000.000000+000</Date></BIOS><HWID>AB623807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700004-02-1033-7601.0000-1852015 Installation ID: 000722482916587081599234586615532006382354415544116013 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7TP9F License Status: Notification Notification Reason: 0xC004F063. Remaining Windows rearm count: 3 Trusted time: 7/4/2015 1:09:45 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:22:2015 18:53 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GEIwUCQwOqClBAzVPJUAPbt6kWCNySPskzi4tbH OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GATEWA APIC0929 FACP GATEWA FACP0929 HPET GATEWA OEMHPET MCFG GATEWA OEMMCFG SLIC GATEWA SYSTEM OEMB GATEWA OEMB0929 ASF! AMD SB600ASF SSDT A M I POWERNOW