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Windows 7: Windows not updating, errors found

04 Jul 2015   #1
PriteshD

Windows 7 Home Premium 64 bit
 
 
Windows not updating, errors found (code 80073712)

So, basically my windows 7 is not installing the updates since some months and i dont know what to do. It dint bother me untill now that actually i want to get it updated to get the win 10.
Well, my product is genuine i had it checked at https://www.microsoft.com/genuine/validate/

First i tried to reset the updates components with a tool provided by microsoft support, and it detected 2 erros that could not fix. [attachment: erros.png]
Then i went to check for updates and not it shows this error. [attachment: erros2.png]

Grateful if anyone can help me sort this problem out!!

Regards, P




Attached Thumbnails
Windows not updating, errors found-erros2.png  
Attached Images
Windows not updating, errors found-erros.png 
My System SpecsSystem Spec
.
05 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like you have some major corruption in the CBS store...
Almost the only content of your CBS logs is multiple instances of the following error sequence...
Code:
2015-07-04 22:10:08, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-07-04 22:10:08, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-07-04 22:10:08, Info                  CSI    000015be No store version format found; DLL store format 0.0.0.6
2015-07-04 22:10:08, Error                 CSI    000015bf@2015/7/4:20:10:08.726 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
I need to have alook at your COMPONENTS registry hive



Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
If the copy fails because the file is in use, then reboot to Safe Mode, and try it from there.
My System SpecsSystem Spec
05 Jul 2015   #3
PriteshD

Windows 7 Home Premium 64 bit
 
 

My System SpecsSystem Spec
.

05 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ouch - the COMPONENTS file is totally corrupted, and effectively empty.
The uncompressed size is normally around 35-45MB - yours is 256Kb (the minimum size possible for a registry hive).

Unless you have a System Restore point with an uncorrupted hive, then your only option is a repair install of windows (if you have proper Windows media), or a System recovery (if all you have is a Recovery partition, or Recovery media)
My System SpecsSystem Spec
05 Jul 2015   #5
PriteshD

Windows 7 Home Premium 64 bit
 
 

Well thanks for it, i will be trying to repair install. Will post back what happens

Regards, P
My System SpecsSystem Spec
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 Windows not updating, errors found




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