Error Code 8000FFFF and Windows 7 Update


  1. Eloise
    Posts : 3
    Windows 7 Ultimate x64
       New #1

    Error Code 8000FFFF and Windows 7 Update


    Days and Days of trying to repair this. This: Windows will not update. Periodic messages that my Windows is not genuine. One entire day of failed installation of clean install with Windows 7 USB stick provided by Dell. A few hours with a very sweet techie, who did the most basic stuff. I have run I think everything I could find on the internet. Nothing has worked. I've not tried the clean install in 2 days; at this point I don't want to give up on the repair, now that I've invested half my life in it. Help?!

    I will post the other test results (already run, but I didn't understand the posting instructions) tomorrow.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: Removed from this for raging paranoia reasons
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DC352296-E187-4028-9F73-1019059F22E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-800040
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC352296-E187-4028-9F73-1019059F22E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>more removal
    -00400</PID><PIDType>2</PIDType><SID>S-1-5-21-651631441-1301768347-3529063994</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 3010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="7"/><Date>20120918000000.000000+000</Date></BIOS><HWID>8C003807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern LegitResult>100</LegitResult><Name>Microsoft Word Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
    Error: 0x1AD
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 7:4:2015 16:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAonaC/KTYpFl86ZDTSJ7ElsK3GlRMAZZj
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL CBX3
    FACP DELL CBX3
    HPET DELL CBX3
    MCFG DELL CBX3
    FPDT DELL CBX3
    ASF! INTEL HCG
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    DMAR INTEL SNB
    SLIC DELL CBX3
    Last edited by Eloise; 04 Jul 2015 at 21:04.
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Commonly this error is caused by moving the Windows partition.
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
    Error: 0x1AD
    ... although I also see references to MDAC in a Google search.
    The error is extremely rare, and there are no currently-known solutions, but let's do some basic checks first...

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file


    Also...

    Open Event Viewer

    click on the Windows logs entry in the left pane to expand it.

    Now click on the Application entry - wait while it loads.

    Click on 'File' in the menu bar and select Save...

    Save the file as Appevt.evtx

    Repeat for the System log

    then zip both, and upload them.
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  4. Eloise
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Error Code 8000FFFF, Can't Update, Can't Clean Install


    I am attaching the requested materials (I trust). I cannot tell, based on the instructions, if I am supposed to also put the attachments in the message.

    In any event, thank you for getting back to me so rapidly. I had also googled that odd slui.exe message. I hope there is something in all this to give a clue. Thank you!
    Error Code 8000FFFF and Windows 7 Update Attached Files
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Here's the error from the CBS.log
    Code:
     Line 14047: 2015-07-05 08:34:48, Info                  CSI    00000067 [SR] Verifying 1 components
 Line 14048: 2015-07-05 08:34:48, Info                  CSI    00000068 [SR] Beginning Verify and Repair transaction
 Line 14053: 2015-07-05 08:34:48, Info                  CSI    0000006a [SR] Verify complete
 Line 14054: 2015-07-05 08:34:49, Error                 CSI    0000006b (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
 Line 14057: 2015-07-05 08:34:50, Error                 CSI    0000006d (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
    I'll post a fix protocol for that a bit later...

    However, it looks to me as if you have a corrupt User Profile for Mzz

    Please create a new Admin User account, and then reboot to the new account
    Does this help your other problems?

    Once in the new account, please post another set of Event log files after restarting the computer and getting back into the new account.
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  7. Eloise
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    i did try a new Admin User account, but that was unavailing.

    I thereafter-- and how I now regret this-- called Microsoft support to speak to them about the Update issue, again thinking that a clean installation was the easiest/fastest. There followed, for the next 40 hours, a stream of "Level 2 Technical support" people who tried repairs and reinstallations. Each of the FOUR!! times, it was some bizarre partial installation. The first repair resulted in my not being able to install any software, at all, on the computer. I now have something of an installation, but with the remnants of the prior installation left behind.

    I thank you for having taken the time to respond so rapidly in the first instance. I have been appropriately tortured for going off on my tangent. I have learned my lesson the usual hard way. Again, I thank you most sincerely.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Oh dear

    sounds to me like it's time to back up your data to external media and do a system recovery, or a clean install
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