Windows 7 Service Pack 1 - FAIL

swimboycdf · 06 Jul 2015

Hi all,

Attachments as per instructions. Help!

NoelDP · 06 Jul 2015

From the looks of that, I suspect that all you need to do is to install the Service Pack using the standalone update from here...
https://www.microsoft.com/en-gb/down...s.aspx?id=5842
You need the windows6.1-KB976932-X64.exe file

swimboycdf · 07 Jul 2015

Hi. Thanks for checking through the logs. Have downloaded and run the standalone update but it is still failing...

NoelDP · 07 Jul 2015

Unusual - please post a new CBS.log file, and the C:\Windows\windowsupdate.log file.

swimboycdf · 07 Jul 2015

Here you go. Thanks for helping!

NoelDP · 07 Jul 2015

Hmmm - I think I see what's happened.

Now all I have to do is work out how to deal with it!

Back when I can get to it - shout if you haven't heard in 48 hours...

swimboycdf · 08 Jul 2015

Much appreciated! :)

Ex_Brit · 08 Jul 2015

Note that it's wise to disable any and all anti-virus protection you may have as that is a prime cause for a service pack installation failure.

optiplex gx520 · 08 Jul 2015

run a hard drive check to check for corrupt windows components

swimboycdf · 09 Jul 2015

Thanks both!

I did try allowing the update to install without AV enabled and got the same thing.

I ran the SFC /Scannow prior to posting or are you referring to another hard drive/windows check?

Cheers