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Windows 7: Updater error 80070002 & 80070003

11 Jul 2015   #1

Windows 7 Ultimate 64 bit
Updater error 80070002 & 80070003

I started out having an issue with Windows Update giving me error #80070002 on Windows 7 Ultimate (64 bit), I ran the Windows Update Fixit troubleshooter several times, each time it goes through the motions then when it comes time to click on "Check for Updates", I get the same error. Now I've moved up one on the error, 80070003, tried running sfc /scannow (as administrator) and get Windows Resource Protection could not start the repair service, did this both in Safe Mode and regular. Ran SURT and got a couple updates from it, but then back to nothing. Here is the MGADiag Results:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2F3634A4-2A8D-4918-AFA6-89DD570B6E4A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2F3634A4-2A8D-4918-AFA6-89DD570B6E4A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-560216981-1117290647-3095642717</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0304 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090102000000.000000+000</Date></BIOS><HWID>FAFA3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-0572015
Installation ID: 002141130894647813855050472262446314501546081576273720
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/10/2015 7:15:17 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:27:2015 09:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 010209 APIC0841
FACP 010209 FACP0841
OEMB 010209 OEMB0841

If there is anything else that I need to provide, please let me know.

My System SpecsSystem Spec
11 Jul 2015   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The installation is counterfeit.
The Product Key is from an ACER computer - and the apparent SLIC table in the BIOS has been simulated by a hacker's Activation exploit in an attempt to circumvent activation and validation requirements.

You need to reformat and reinstall using genuine media and Key.
My System SpecsSystem Spec
19 Jul 2015   #3

Windows 7 Ultimate 64 bit

I have contacted the company that I purchased the copy of Windows 7 from to find out what is going on with this. According to their documentation it is a volume activation liscense if that helps any. It is a company called: Sigma Computer Solutions and their Registered Microsoft Partner ID # is 1655497. What is my course of action at this point?
My System SpecsSystem Spec

20 Jul 2015   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Volume Activation Keys are NOT for sale to the public - and the Key in your report is NOT Volume Key. ( and Ultimate Edition is not sold under Volume License anyhow)

How was this product delivered? - as a Key-by-email + download, or as a packed box with disks etc?
If the latter, you may be able to get a free replacement from MS by filling in the counterfeit forms, and sending the media etc to them for checking.
If the former, your only option is to threaten them with legal sanctions - and fill in the counterfeit report anyhow, as MS will take appropriate action from their end as well.
My System SpecsSystem Spec
20 Jul 2015   #5

Windows 7 Ultimate 64 bit

it was delivered via USB drive
My System SpecsSystem Spec
21 Jul 2015   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

So far as I'm aware, that was never an official means of distribution of any retail Windows 7 install - which merely confirms the counterfeit nature.
You definitely need to pursue the company for a full refund - but do NOT send the materials back to them until you have received the refund!
My System SpecsSystem Spec

 Updater error 80070002 & 80070003

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