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| 13 Jul 2015 | #1 |
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Windows Update Error 80073712
Hello,
I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards. Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions. Thanks in advance and here's hoping! |
My System Specs |
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| 13 Jul 2015 | #2 |
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I've gone ahead and ran SFCfix as well, logs attached.
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| My System Specs |
| 13 Jul 2015 | #3 |
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Here's the CheckSUR error-list...
Code:
Summary: Seconds executed: 1892 Found 53 errors CSI Manifest All Zeros Total count: 19 CBS MUM Corrupt Total count: 17 CBS Catalog Corrupt Total count: 17 Unavailable repair files: winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22865_none_bc58d57e2180f1a9.manifest winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22865_none_db2d6cbf926fa61e.manifest winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22865_none_9947cb03ac99f6cf.manifest winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22865_none_2232b15bd174e7d7.manifest winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22865_none_45515d17e0b272fe.manifest winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.22865_none_dcea5432ce5ca3ce.manifest winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18658_none_44d58f30c78a0621.manifest winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22865_none_8090cafa8527b9c7.manifest winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_de-de_0f8f4de69ae33e0e.manifest winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_de-de_3c317e44d7a22e68.manifest winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_de-de_1a4900dde0db9074.manifest winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22865_none_35f835686c8c6b2c.manifest winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22843_none_04d8a9f28ca1b0ac.manifest winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22865_none_25bcfa3aa85257c2.manifest winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_en-us_b88023df89c149d3.manifest winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.18658_none_dc6e864bb53436f1.manifest winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_en-us_e522543dc6803a2d.manifest winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_en-us_c339d6d6cfb99c39.manifest winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18637_none_045ddc5573785d26.manifest servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum |
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| 13 Jul 2015 | #4 |
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I've uploaded a file - hjyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it. Right-click on the downloaded file, and select Extract all… Extract to the default location - which will create a new folder hjyaa in the same place. Open this folder - there should be two folders inside it (Manifests, and Packages) Copy the content of the Packages folder to the folder C:\Windows\Temp\CheckSur\Servicing\Packages And the content of the manifests folder (.manifest files) into this folder: C:\Windows\Temp\CheckSur\Winsxs\Manifests Now run the CheckSUR tool again (it may take a while) Post the new CheckSUR.log file, and the CheckSUR.persist.log file. |
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| 14 Jul 2015 | #5 |
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Firstly, let me thank you so much for your help! Secondly, new logs are attached.
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| My System Specs |
| 14 Jul 2015 | #6 |
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CheckSUR is happy now...
Code:
Summary: Seconds executed: 981 Found 1 errors Fixed 1 errors CSI F Mark Missing Total count: 1 Fixed: CSI F Mark Missing. Total count: 1 |
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| 14 Jul 2015 | #7 |
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CBS.log attached, thanks again!
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| 14 Jul 2015 | #8 |
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Great! - the only errors in the SFC scan are these...
Code:
Line 80094: 2015-07-14 20:37:06, Info CSI 0000040f [SR] Repairing 2 components
Line 80095: 2015-07-14 20:37:06, Info CSI 00000410 [SR] Beginning Verify and Repair transaction
Line 80098: 2015-07-14 20:37:06, Info CSI 00000412 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 80101: 2015-07-14 20:37:06, Info CSI 00000414 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
Do a Check for Updates - attempt to install ONLY the oldest update found. If it goes in OK, try the rest. If it fails, post the C:Windows\windowsupdate.log file |
| My System Specs |
| 16 Jul 2015 | #9 |
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I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.
I'm going to mark this as solved and thank you again for your swift and professional help! |
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| 16 Jul 2015 | #10 |
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Quote: Originally Posted by HeresJohnny
I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.
I'm going to mark this as solved and thank you again for your swift and professional help! |
| My System Specs |
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Windows Update Error 80073712
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