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#1
Windows update error code 80073712
Hi,
I am not able to check for updates.
When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".
Please help!
Attachment 364331
Hi,
I am not able to check for updates.
When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".
Please help!
Attachment 364331
This is likely te source of your problem...
... from the CheckSUR.log file.Code:Checking Packages (f) CSI Unable to Query Store Version 0x00000002
Your CBS data is very old- the latest date in the log file is 18 May!!
Open Event Viewer
click on theWindows logs entry in the left pane to expand it.
Now click on theApplication entry - wait while it loads.
Click on 'File'in the menu bar and select Save...
Save the file asAppevt.evtx
Repeat for theSystem log
then zip both,and upload them.
Thanks for getting back to me so quickly!
When I clicked on File in Event Viewer menu bar, it did not give me a save option, so I had to right-click on the Application and System logs.
Attachment 364575
Attachment 364576
Did I follow your last instructions correctly? Any progress with my issue?