Service Pack 1 fails to configure/install


  1. ProfDS
    Posts : 3
    Windows 7 Professional 64-bit
       New #1

    Service Pack 1 fails to configure/install


    1. System Update Readiness tool runs to completion.
    2. SFC scan detects errors but cannot fix them.
    3. The SP1 update (KB976932) has failed (and succeeded once) with several error codes:
    1/16/2013 - Code 8024000B - Installation status: Cancelled
    9/7/2013 - Installation status: Successful
    9/8/2013 - Code 800F0826 - Installation status: Failed
    12/31/2013 - Code 80246007 - Installation status: Failed
    12/31/2013 - Code 800F0826 - Installation status: Failed
    3/22/2014 - Code 800F0826 - Installation status: Failed
    3/23/2014 - Code 800F0826 - Installation status: Failed
    5/17/2014 - Code 800F0826 - Installation status: Failed
    5/17/2014 - Code 800F0826 - Installation status: Failed
    5/18/2014 - Code 800F0826 - Installation status: Failed
    5/18/2014 - Code 800706BE - Installation status: Failed
    5/18/2014 - Code 800F0826 - Installation status: Failed
    5/18/2014 - Code 800F0826 - Installation status: Failed
    5/18/2014 - Code 800F0826 - Installation status: Failed
    5/18/2014 - Code 800F0826 - Installation status: Failed
    5/19/2014 - Code 800F0826 - Installation status: Failed
    5/19/2014 - Code 80070643 - Installation status: Failed
    5/19/2014 - Code 800F0826 - Installation status: Failed
    5/20/2014 - Code 800F0826 - Installation status: Failed
    5/21/2014 - Code 800F0826 - Installation status: Failed
    5/22/2014 - Code 800F0826 - Installation status: Failed
    5/28/2014 - Code 800F0826 - Installation status: Failed
    5/29/2014 - Code 800F0826 - Installation status: Failed
    5/30/2014 - Code 800F0826 - Installation status: Failed
    5/31/2014 - Code 800F0826 - Installation status: Failed
    5/31/2014 - Code 800F0826 - Installation status: Failed
    6/1/2014 - Code 800F0826 - Installation status: Failed
    6/1/2014 - Code 800F0826 - Installation status: Failed
    6/2/2014 - Code 800F0826 - Installation status: Failed
    6/2/2014 - Code 800F0828 - Installation status: Failed
    6/3/2014 - Code 800F0828 - Installation status: Failed
    6/4/2014 - Code 800F0828 - Installation status: Failed
    6/5/2014 - Code 800F0826 - Installation status: Failed
    6/6/2014 - Code 800F0826 - Installation status: Failed
    6/9/2014 - Code 800F0826 - Installation status: Failed
    6/9/2014 - Code 800F0826 - Installation status: Failed
    6/9/2014 - Code 800F0826 - Installation status: Failed
    6/27/2014 - Code 800F0826 - Installation status: Failed
    7/7/2014 - Code 800F0826 - Installation status: Failed
    7/23/2014 - Code 800F0826 - Installation status: Failed
    7/24/2014 - Code 800F0826 - Installation status: Failed
    7/24/2014 - Code 800F0826 - Installation status: Failed
    7/25/2014 - Code 800F0826 - Installation status: Failed
    7/28/2014 - Code 80010108 - Installation status: Failed
    7/29/2014 - Code 800F0826 - Installation status: Failed
    7/29/2014 - Code 800F0826 - Installation status: Failed
    8/3/2014 - Code 800F0826 - Installation status: Failed
    8/7/2014 - Code 800F0826 - Installation status: Failed
    8/27/2014 - Code 800F0826 - Installation status: Failed
    9/20/2014 - Code 800F0826 - Installation status: Failed
    12/7/2014 - Code 800F0826 - Installation status: Failed
    12/9/2014 - Code 800F0826 - Installation status: Failed
    12/9/2014 - Code 800F0826 - Installation status: Failed
    12/11/2014 - Code 800F0826 - Installation status: Failed
    12/12/2014 - Code 800F0826 - Installation status: Failed
    12/12/2014 - Code 800F0826 - Installation status: Failed
    12/13/2014 - Code 800F0826 - Installation status: Failed
    12/13/2014 - Code 800F0826 - Installation status: Failed
    12/13/2014 - Code 800F0826 - Installation status: Failed
    12/13/2014 - Code 800F0826 - Installation status: Failed
    12/13/2014 - Code 80010108 - Installation status: Failed
    12/17/2014 - Code 800F0826 - Installation status: Failed
    5/8/2015 - Code 8024000B - Installation status: Cancelled
    6/9/2015 - Code 80200010 - Installation status: Failed
    6/9/2015 - Code 80200010 - Installation status: Failed
    6/10/2015 - Code 800F0826 - Installation status: Failed
    6/10/2015 - Code 800F0826 - Installation status: Failed
    7/12/2015 - Code 800F0826 - Installation status: Failed
    7/15/2015 - Code 8024000B - Installation status: Cancelled
    7/15/2015 - Code 800F0826 - Installation status: Failed

    4. I have attached my CBS folder with CBSPersist files omitted.

    Windows 7 Service Pack 1 downloads/installs successfully up until restart, when configuration fails after about 3%. Other updates seem to install successfully. In case it is relevant, my computer has BSOD'd several times over the past couple months (usually on startup/shutdown) as well as gotten stuck on startup/shutdown screens. BSOD errors varied, but the ones that I recorded were: DRIVER_POWER_STATE_FAILURE, IRQL_NOT_LESS_OR_EQUAL, nvlddmkm.sys. I can attach some dmp files if they are relevant, but they are not always generated.
    Last edited by ProfDS; 15 Jul 2015 at 01:27. Reason: Trying to format post better
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Both CheckSUR and SFC show only the following errors...
    Code:
    	Line 5670: 2015-07-13 20:23:24, Info                  CSI    0000030c [SR] Repairing 1 components
	Line 5671: 2015-07-13 20:23:24, Info                  CSI    0000030d [SR] Beginning Verify and Repair transaction
	Line 5672: 2015-07-13 20:23:24, Info                  CSI    0000030e [SR] Cannot repair member file [l:24{12}]"ohci1394.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
	Line 5673: 2015-07-13 20:23:24, Info                  CSI    0000030f [SR] Cannot repair member file [l:24{12}]"ohci1394.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    I've uploaded a file - pdsaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\pdsaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\pdsaa
    or
    DIR E:\pdsaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\pdsaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer
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  4. ProfDS
    Posts : 3
    Windows 7 Professional 64-bit
    Thread Starter
       New #3

    I've followed your instructions. The SFC scan did not find any integrity violations. Log attached.
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Great - SFC is happy now.

    Reboot again, and try the SP1 install from Windows Update - if it fails again, post the C:\Windows\windowsupdate.log file.
      My Computer
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  7. Berton
    Posts : 1,519
    Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
       New #5

    A note: I just finished doing a clean-install of Win7 [no SP] on a Notebook followed by installing SP1 from a disc. After all that there still was over 200 updates to get accomplished.
      My Computer
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  8. ProfDS
    Posts : 3
    Windows 7 Professional 64-bit
    Thread Starter
       New #6

    Service Pack 1 installed successfully. Many thanks!

    No further updates are appearing in Windows Update.
    EDIT: Scratch that last part, Windows Update itself had to update.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    ... and you'll probably get some more updates after that as well?

    Glad it worked!
    Good luck.
      My Computer
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