Windows Update patch failed

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  1. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #11

    NoelDP said:
    I can't actually see any significant errors in any of the uploaded files.

    Which update was it that 'disappeared'? - it may simply be that it was an older one that has been superceded and is now irrelevant.
    It is KB3067505. It was part of patch Tuesday (2015/07), but it failed to install. Then it immediately disappeared from the list of available updates.

    It's like Windows Update thinks it was installed, but it was not.
      My Computer


  2. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #12

    MeOnMine said:
    Maybe open Installed Updates and do a search for that KB3067505.
    It may have already installed.
    Good idea. It's definitely not installed according to a search of Installed Updates.

    The patch is for Remote access, were you remotely logged in when the patch was applied.
    Great question. The answer is "no".
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    Hmmm - it looks almost as if the download failed.

    Please open an Elevated Command Prompt, and run the following command - post the results.

    DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  4. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #14

    NoelDP said:
    Hmmm - it looks almost as if the download failed.

    Please open an Elevated Command Prompt, and run the following command - post the results.

    DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9
    Thanks again for all your help! :)

    Here's a dir and a dir /a/s of that folder:

    C:\>DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

    Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

    07/15/2015 12:11 AM <DIR> .
    07/15/2015 12:11 AM <DIR> ..
    07/15/2015 12:10 AM <DIR> amd64_microsoft-windows-smbminirdr_31bf38
    56ad364e35_6.1.7601.18909_none_ddc734d267b06a63
    0 File(s) 0 bytes
    3 Dir(s)

    C:\>DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9 /a/s

    Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

    07/15/2015 12:11 AM <DIR> .
    07/15/2015 12:11 AM <DIR> ..
    07/15/2015 12:10 AM <DIR> amd64_microsoft-windows-smbminirdr_31bf38
    56ad364e35_6.1.7601.18909_none_ddc734d267b06a63
    0 File(s) 0 bytes

    Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486
    cf0b5a9\amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.18909_none_
    ddc734d267b06a63

    07/15/2015 12:10 AM <DIR> .
    07/15/2015 12:10 AM <DIR> ..
    06/27/2015 09:46 AM 159,232 mrxsmb.sys
    1 File(s) 159,232 bytes

    Total Files Listed:
    1 File(s) 159,232 bytes
    5 Dir(s)
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    Thanks for going the extra step!

    That looks normal to me - the file size is correct, at least, as are the folder and file names.

    I don't really know what to recommend, apart from a full reset of WU.
    Windows Update - Reset
      My Computer


  6. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #16

    NoelDP said:
    Thanks for going the extra step!
    You bet. Thanks for looking it over!

    That looks normal to me - the file size is correct, at least, as are the folder and file names.

    I don't really know what to recommend, apart from a full reset of WU.
    Windows Update - Reset
    I'd hate to do a full reset of WU, but it may be necessary.

    The only thing that was unusual, is that when he was downloading/installing the Patch Tuesday updates, he would click the left shift key once every few minutes to keep the screen saver from coming on. At one point, the Sticky Keys notification came up (it comes up when you press the left shift keys a few times), and he dismissed that notification. I can't imagine that would cause a problem... what do you think?

    I noticed in the uploaded log files that there were quite a few errors. Searching for 'fail' or 'error' in those logs comes up with plenty of hits. Is that normal?

    BTW, what tool/editor did you use to view the logs?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    I can't see that causing a problem either.
    There's no real drawbacks to a full reset of Windows Update, apart from a lengthy period on the first Check for updates afterwards.
    Yes, you lose the Update History, but you still have all updates installed, and listed in the Install Updates listing.
      My Computer


  8. NoN
    Posts : 4,166
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       #18

    SevenOfNine said:
    NoelDP said:
    I can't actually see any significant errors in any of the uploaded files.

    Which update was it that 'disappeared'? - it may simply be that it was an older one that has been superceded and is now irrelevant.
    It is KB3067505. It was part of patch Tuesday (2015/07), but it failed to install. Then it immediately disappeared from the list of available updates.

    It's like Windows Update thinks it was installed, but it was not.
    You could have a look in C:\System32\drivers if those SMB .sys files exist

    It is rated Important and i doubt Windows Update skip that security update that easily.

    Also try as stand-alone installer HERE, it will tell you if it has already been installed.

    It doesn't fix the Windows Update prob, though! But worth a try before a reset.
    Attached Thumbnails Attached Thumbnails Windows Update patch failed-capture2.png  
      My Computer


  9. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #19

    NoN said:
    You could have a look in C:\System32\drivers if those SMB .sys files exist

    It is rated Important and i doubt Windows Update skip that security update that easily.
    Thanks for posting the file details!

    The version of the SMD Minirdr installed is 6.1.7601.18912, which appears to be an old version, based on the file details you provided.

    The fact that Windows Update cannot figure this out and update the driver is most concerning.
      My Computer


  10. Posts : 83
    Windows 7 64-bit
    Thread Starter
       #20

    SevenOfNine said:
    NoN said:
    You could have a look in C:\System32\drivers if those SMB .sys files exist

    It is rated Important and i doubt Windows Update skip that security update that easily.
    Thanks for posting the file details!

    The version of the SMD Minirdr installed is 6.1.7601.18912, which appears to be an old version, based on the file details you provided.

    The fact that Windows Update cannot figure this out and update the driver is most concerning.
    I noticed that the timestamp of the driver is a bit curious.

    If I'm converting international date formats correctly, your driver is version 6.1.7601.23115, dated July 1, 2015 at 6:55pm.

    The driver on the system showing the problem is version 6.1.7601.18912, dated July 1 2015 at 12:27pm.

    I can't imagine that Windows Update only looks at timestamps and ignores version numbers, but given that the dates are identical (albeit with different times), it makes me wonder.

    If anyone else can post version info and date/timestamps for mrxsmb.sys, that would be most helpful.

    The system with the problem is running Win7 SP1 64-bit. What is the system running from which you generated that screenshot?
      My Computer


 
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