Update kb2553347 returns error 6BB


  1. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
       New #1

    Update kb2553347 returns error 6BB


    After the lastest Windows Update I get error code 6BB for kb2553347 (Update for Microsoft Office 2010 64-bit)

    After the first time it gave me the error I tried sfc scannow and it found corrupt files (utc.app.json).
    I found a solution for this - SFCFix (http://www.sysnative.com/niemiro/apps/SFCFix.exe)

    Another run of scannow - no corrupted files.

    But the update kept refusing to install.

    I got Windows Update Readiness Tool. Ran it. Something got installed.
    But that didn't help for 6BB error.

    My CBS folder is 80Mb so I uploaded it to zippyshare. -> CBS.zip
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    There is no point in fixing those errors you found - they are not errors in the file system, but in detection, thanks to an MS screwup.
    They promise that they'll get around to fixing them (but don't hold your breath!)
    You can either ignore them, or uninstall KB3068708 and hide it when it reappears in the update list.
    There are no significant errors in either CBS.log, CheckSUR.log, or the latest CBSPersist file.

    Is Service Pack 2 for Office 2010 installed? - it's a pre-requisite for this update.

    Try installing the patch from the download here...
    https://support.microsoft.com/en-us/kb/2553347
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  4. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       New #3

    I already tried the stand alone installer. Again crashes with error.
      My Computer
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