Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Cannot update to IE10/11. Cannot remove IE9 either

24 Jul 2015   #1

Win7 Ultimate x64
Cannot update to IE10/11. Cannot remove IE9 either

Today I finally decided to update IE, but unfortunately windows update failed(see screenshot). I downloaded a standalone IE10 package and tried to install it, but it didn't help either. Then I decided to uninstall IE9 before installing IE 10. Alas, uninstalling it from windows updates list didn't work.
Then I decided to remove IE9 by turning it off in "Windows features", but instead of features list, the system showed me an empty list. After some research, I followed instructions written here. That fixed Windows Features list, but still I was unable to disable IE this way.

Then I tried running following in elevated command prompt:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
Here are results:
Uninstalling package "Microsoft-Windows-InternetExplorer-Optional-Package~31bf38
Uninstalling package "Microsoft-Windows-InternetExplorer-Optional-Package~31bf38
Uninstalling package "Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856
Uninstalling package "Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf38
Uninstalling package "Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e3
Uninstalling package "Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e3
Uninstalling package "Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf38
Unfortunately, it didn't actually uninstall IE9.
[sfc /scannow] ran successfully, no problems here.

SURT Logs attached. I would appreciate any advice.

Attached Images
Cannot update to IE10/11. Cannot remove IE9 either-error.jpg 
My System SpecsSystem Spec
26 Jul 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome standalone mate some system specs please System Info - See Your System Specs

Now you said you tried a stand alone install I am not sure what that means but was it this Download Internet Explorer 11 - Microsoft Windows > check the language version

Before you do that though please run this in safe mode< if necessary include the /f and /r in the command line as per Option2
as it sounds as if your machine is in a bit of a pickle
My System SpecsSystem Spec

 Cannot update to IE10/11. Cannot remove IE9 either

Thread Tools

Similar help and support threads
Thread Forum
IE10 security update and others
i have a question for eveeybody on this forum regarding last Patch Tuesday after installing updates haas anybody else been having an issue playing youtube videos as i have been having some issues after Tuesday and if anybody has an answer can they tell me which update and the KB article so i can...
Windows Updates & Activation
Problem with Update of IE9 to IE10
My Windows Update has two updates, IE10 & IE11. I tick the box for the update IE10 & run it. It updates successfully but my internet browser is still IE9 & the two updates are still showing under Windows Update. I have tried the uninstall/hide IE9 options, that messed with IE9 but luckily I managed...
Browsers & Mail
How can I fix my IE10 after that update from IE11
Not too long ago Gregrocker was so very kind and totally did a reinstall of my Windows7 Home Premium Edition 32-bit for me. It was a complete disaster and he had magical fingers and fixed my laptop so it felt like it was brand new again. I had my IE back of which I didn't have before and he set my...
Browsers & Mail
IE9 Update Won't Disappear Though Already Installed, IE10 Update Fails
Hello, I am running on a machine running Windows 7 Home Premium x64. Other Windows Updates are working fine, but for some reason, the Windows Update for IE9 keeps appearing (and failing) even though IE9 is already installed. The update for IE10 (as well as the manual installer) also fail. ...
Windows Updates & Activation
IE10 Update Message
I keep getting a pop up message that says I must upgrade to IE10 but I already have IE10. How can I stop this annoying message? Am also getting Your PC has 400 errors. Fix by downloading this, etc.
Browsers & Mail
Can't remove IE10 traces and install IE9
How do i install IE9? I installed IE 10 preview but i removed it using Windows Install Clean Up and no i have no seemingly IE10 install left but I still can't install IE9 because it says i have a newer version of IE installed. I've run Revo uninstaller but it can't find anything installed and...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:10.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App