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Windows 7: Update error code 80072712

30 Jul 2015   #1
Earendil

Windows 7 Professional 64 bit
 
 
Update error code 80072712

Hi guys.
I had this problem in this particular PC for a couple of years now and just missed all the updates.., but now with the W10 comming I'd love to update it.. but it is failing in most of the old updates, so can't "reach" the W10 update..



1. Installed SURT,
2. SFC scan runs suspiciously fast.. it takes just a sec. and reports no problems... so might be fake OK.
3. Error code is 80072712
4. Log is bit too big (some cabs inside?) so I have uploaded it in dropbox:

https://www.dropbox.com/s/lzo0qdb36fb4t5e/CBS.zip?dl=0

I hope with your help I'll be able to update without reinstalling..


My System SpecsSystem Spec
.
04 Aug 2015   #2
Earendil

Windows 7 Professional 64 bit
 
 

bump?!
My System SpecsSystem Spec
05 Aug 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - it's been kinda busy!

Doesn't look good
From the CheckSUR...
Code:
Checking Packages
(f)	CSI Unable to Query Store Version	0x00000002
From the CBS.log...
Code:
2015-07-30 10:57:19, Info                  CBS    Exec: Resolving Package: Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2862330-1_neutral_LDR, PinDeployment: amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893
2015-07-30 10:57:19, Info                  CSI    0000000d Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [usb.inf, Version = 6.1.7601.22526, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral]) comp: (null) man: @0x115b118
2015-07-30 10:57:19, Error                 CSI    0000000e@2015/7/30:07:57:19.851 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [67]"amd64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_28d4bd852548d3f5"[gle=0x80004005]
2015-07-30 10:57:24, Error                 CSI    0000000f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #22137# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2015-07-30 10:57:24, Error                 CSI    00000010 (F) HRESULT_FROM_WIN32(14098) #21992# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = usb.inf, Version = 6.1.7601.22526, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.2.0.2862330-1_neutral_LDR", rah = [1]"3", manpath = [154]"\\?\C:\Windows\SoftwareDistribution\Download\eae38647845ac30f6f78b1632e02724c\amd64_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_299f212a3e35e893.manifest", catpath = (null), ed = 0, disp = 0)[gle=0x80073712]
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
.

05 Aug 2015   #4
Earendil

Windows 7 Professional 64 bit
 
 

Thanks a lot.
No need for a "sorry".

Your voluntarily work is much much appreciated.

Link: https://www.dropbox.com/s/th3l7reh7u...nents.zip?dl=0
My System SpecsSystem Spec
06 Aug 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From what I can see in the hive, I rather think you're going to have to reinstall - but we'll try this anyhow...

I've uploaded a file - aeraa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\aeraa\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
06 Aug 2015   #6
Earendil

Windows 7 Professional 64 bit
 
 

Thx,

here are the new logs.
My System SpecsSystem Spec
06 Aug 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - still the same error!
OK - maybe I need to add another parameter to the brew...

I've uploaded a file - aerab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\aerab\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
06 Aug 2015   #8
Earendil

Windows 7 Professional 64 bit
 
 

Here it is.
My System SpecsSystem Spec
06 Aug 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That seems to have done the trick - CheckSUR is happy, at least.

Does Windows Update work now?
My System SpecsSystem Spec
06 Aug 2015   #10
Earendil

Windows 7 Professional 64 bit
 
 

It let me update a few more updates, but more still failed.

I'll try apply all updates and I'll let you know.
My System SpecsSystem Spec
Reply

 Update error code 80072712




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