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# Windows 7: Windows Update error 8024402C

 30 Jul 2015 #1 Tho1528 Windows 7 Home Premium 64bit 49 posts Windows Update error 8024402C Hello, My friend has been having a remarkable problem with updating his device. He has been unable to install Windows updates since 2012 as I can see. Windows updates always gives him error 8024402C We have tried A LOT, but nothing worked so far: We tried this, from the official Windows site: Windows Update error 8024402C - Windows Help We tried by disabling antivirus and firewalls. We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings) We tried the Windows-updates-reset tool from this forums (by Brink) We did some virus scans. We tried the Microsoft Fixit tool. What we haven't tried yet is messing with internet/LAN options, but I'd like to have more information/feedback on that before we start. We'd like to thank anyone who can help us out for their time and effort. My System Specs
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 30 Jul 2015 #2 Layback Bear Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64 26,317 posts Northern Ohio Please complete this. It will give our expert need information to work with. Windows Update Posting Instructions My System Specs
 30 Jul 2015 #3 Tho1528 Windows 7 Home Premium 64bit 49 posts Ok, we have followed the steps. Step 1: The installation of that one Hotfix ended succesfully, but it did not fix the error. Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached. Step 3 you probably already know: Windows Update error 8024402C (or 0x8024402C) Step 4 is the log file itself. Step 5... Well, this topic :) Thank you for your reply, by the way! My System Specs
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 03 Aug 2015 #4 Tho1528 Windows 7 Home Premium 64bit 49 posts I'm afraid this topic has been kept in the dark for quite a while. The issue still exists and me and my friend currently have no idea what to do. We are awaiting further feedback... My System Specs
 03 Aug 2015 #5 NoelDP Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10 21,417 posts Wales - hopefully in the pub Here's the error from the SFC... Code: Line 3600: 2015-07-30 19:15:58, Info CSI 00000301 [SR] Repairing 3 components Line 3601: 2015-07-30 19:15:58, Info CSI 00000302 [SR] Beginning Verify and Repair transaction Line 3604: 2015-07-30 19:15:58, Info CSI 00000304 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepadwin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 3607: 2015-07-30 19:15:58, Info CSI 00000306 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch Line 3610: 2015-07-30 19:15:58, Info CSI 00000308 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch I'll post a fix protocol later. We're still waiting for the CheckSUR/SURT results? My System Specs
 04 Aug 2015 #7 Tho1528 Windows 7 Home Premium 64bit 49 posts Thank you for the reply. By the the CheckSUR/SURT results, you mean step 1 of the Windows Update Posting Instructions ? We ran that, it installed that little hotfix update KB947821 without issue, but that did not resolve the error message. I think we missed a part there? It is an actual tool that has to be run, after installing? Since it's my friend who is having the issues and not me, we can only give you further feedback this evening, as he's at work right now. My System Specs
 04 Aug 2015 #8 NoelDP Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10 21,417 posts Wales - hopefully in the pub No - the 'Update' is the tool Simply run the tool/update again, and thn post the C:\Windows\Logs\CBS\CheckSUR.log and CheckSUR.Persist.log files. My System Specs
04 Aug 2015   #9
Tho1528

He didn't have time to use your to8aa.zip yet, sorry for that. He did run the SUR tool again and gave me the logs of it.

Attached Files
 CheckSUR.log (1.2 KB, 1 views) CheckSUR.persist.log (1.2 KB, 0 views)
My System Specs
 04 Aug 2015 #10 NoelDP Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10 21,417 posts Wales - hopefully in the pub The CheckSUR results show this... Code: ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-07-30 18:45 Checking Windows Servicing PackagesChecking Package Manifests and Catalogs (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_3_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\5ecdd16d7678267e96a8c15964d5ca11bcf7f6f5cd1bd7bf28103ffbea31d9c1.cat ccb3aa159d2..53a473e1121_31bf3856ad364e35_6.1.7601.22044_eb09bf772e4bea12 (w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\f1c7c5a3cc1162153614fe17164933ea85a923dd79b8906ba59f851dc570675f.cat 01800be40f3..2c39cffa780_31bf3856ad364e35_6.1.7601.22044_eb01e5b08795f850 Summary: Seconds executed: 460 No errors detected CSI Catalog Expired Total count: 2 CBS Catalog Expired Total count: 3 - this implies that the chances are that no updates have been installed for at least 2 years I'll post some instructions to correct these errors when I can get to them - hopefully tomorrow. My System Specs