SP1 Update repeatedly failing, error 0x80073712

skreidle · 30 Jul 2015

Good afternoon! From what I've seen in a Whole Lot of Googling, this forum seems to have the most targeted, successful support for the kind of issue I'm seeing.

I've been running Win7 Home Premium for a few years, and every single Windows Update has run successfully (with a snag now and then) except SP1, which returns error 0x80073712 every time.

I've disabled SpyBot S&D and AVG Free, but MS Security Essentials is still running.

I ran SURT (Windows6.1-KB947821-v34-x64), which completed.
(And I discovered I've been attempting to resolve the issue with SURT since September 2012, v22!)

Ran SFC scan as Admin:

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Collected CBS.zip from C:\Windows\Logs

Attempted update again.

New error code: 80070002. Followed WinHelp to stop Windows Update service, deleted temporary update files, restarted update service, checked again for updates.

Attempted update again. Found 1 critical (SP1) and 2 optional. Didn't note what they were.

Cancelled install during Win Live Essentials 2011 update. Restarted SP1-only update.

80073712 returned.

Re-collected CBS.zip from C:\Windows\Logs

(I tried to attach CBS.zip, but at ~30MB, it's well over the 8MB limit. Any particular logs you could use instead?

Thanks!

skreidle · 31 Jul 2015

Ran Windows6.1-KB947821-v34-x64 again, attempted SP1 update again, failed with 80073712 again.

Ran WindowsUpdateDiagnostic again, which reported "Windows Update error 0x80073712(2015-07-21-T-12_43_39A) Not Fixed"

skreidle · 31 Jul 2015

I attached CBS.txt.zip (1 big txt file), CheckSUR.zip (2 files), and FilterList.log. CBSpersist.zip (5 files) was too big, but I could zip individually if needed.

NoelDP · 02 Aug 2015

You have some interesting errors there -

Code:

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x80070026	servicing\Packages\PA0BDB~1.MUM		Line 1: X'
(f)	CBS Catalog Missing	0x00000002	servicing\Packages\PA0BDB~1.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Manifest Missing	0x00000002	x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c.manifest	x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

skreidle · 02 Aug 2015

Thanks for looking into it! Here's my components.zip: https://www.dropbox.com/s/o8905k7yal...components.zip

NoelDP · 03 Aug 2015

That looks OK.
Please open an Elevated Command Prompt and run the following commands:

TAKEOWN /F C:\Windows\servicing\Packages\PA0BDB*.* /A
DEL C:\Windows\servicing\Packages\PA0BDB*.* /Q

Then run another CheckSUR scan, and post the new CheckSUR.log file.

skreidle · 03 Aug 2015

No dice:

C:\Windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\PA0BDB*.* /A

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\PA0BDB~1.MUM" now
owned by the administrators group.

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Package_2_for_KB97
6264~31bf3856ad364e35~amd64~~6.1.1.3.mum" now owned by the administrators group.

C:\Windows\system32>DEL C:\Windows\servicing\Packages\PA0BDB*.* /Q
C:\Windows\servicing\Packages\PA0BDB~1.MUM
Access is denied.
C:\Windows\servicing\Packages\Package_2_for_KB976264~31bf3856ad364e35~amd64~~6.1
.1.3.mum
Access is denied.

NoelDP · 03 Aug 2015

OK - we're partway there at least.

Open an Elevated Command Prompt, and run the following commands.

ICACLS C:\Windows\servicing\Packages\PA0BDB~1.MUM
ICACLS C:\Windows\servicing\Packages\PA0BDB~1.MUM /grant Administrators:(F)
DEL C:\Windows\servicing\Packages\PA0BDB~1.MUM

post the results, and then run another CheckSUR scan and post the new log.

skreidle · 04 Aug 2015

Commands successful:

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\PA0BDB~1.MUM
C:\Windows\servicing\Packages\PA0BDB~1.MUM NT SERVICE\TrustedInstaller:(I)(F)
NT AUTHORITY\SYSTEM:(I)(RX)
BUILTIN\Administrators:(I)(RX)
BUILTIN\Users:(I)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\PA0BDB~1.MUM /grant Adm
inistrators:(F)
processed file: C:\Windows\servicing\Packages\PA0BDB~1.MUM
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DEL C:\Windows\servicing\Packages\PA0BDB~1.MUM

C:\Windows\system32>

---------------------------------

Reran SUR (Windows6.1-KB947821-v34-x64); CheckSUR.zip attached.

NoelDP · 04 Aug 2015

Good - all we're left with now is the conventional error...

Code:

Summary:
Seconds executed: 1391
 Found 1 errors
  CSI Manifest Missing Total count: 1

Unavailable repair files:
	winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c.manifest

I'll post a fix protocol later.