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#1
SP1 Update repeatedly failing, error 0x80073712
Good afternoon! From what I've seen in a Whole Lot of Googling, this forum seems to have the most targeted, successful support for the kind of issue I'm seeing.
I've been running Win7 Home Premium for a few years, and every single Windows Update has run successfully (with a snag now and then) except SP1, which returns error 0x80073712 every time.
I've disabled SpyBot S&D and AVG Free, but MS Security Essentials is still running.
I ran SURT (Windows6.1-KB947821-v34-x64), which completed.
(And I discovered I've been attempting to resolve the issue with SURT since September 2012, v22!)
Ran SFC scan as Admin:
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
Collected CBS.zip from C:\Windows\Logs
Attempted update again.
New error code: 80070002. Followed WinHelp to stop Windows Update service, deleted temporary update files, restarted update service, checked again for updates.
Attempted update again. Found 1 critical (SP1) and 2 optional. Didn't note what they were.
Cancelled install during Win Live Essentials 2011 update. Restarted SP1-only update.
80073712 returned.
Re-collected CBS.zip from C:\Windows\Logs
(I tried to attach CBS.zip, but at ~30MB, it's well over the 8MB limit. Any particular logs you could use instead?
Thanks!