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Windows 7: Windows Update Service not running after malware

02 Aug 2015   #1
kevinrs

Windows 7 home premium 64 bit
 
 
Windows Update Service not running after malware

On this computer, used by my parents, I found windows updates wasn't working, service not running, couldn't start service in services. Rebooted into safe mode, found and removed malware, new scans not finding malware, have gotten windows update service set to Automatic(Delayed start) and it's running, but I still get the error "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
SURT gives no errors
SFC Scan finds no problems
I've got no error codes


My System SpecsSystem Spec
.
02 Aug 2015   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello kevinrs and welcome to Seven Forums.

Try resetting the Windows Update components.

https://support.microsoft.com/en-us/kb/971058
My System SpecsSystem Spec
02 Aug 2015   #3
kevinrs

Windows 7 home premium 64 bit
 
 

Still no luck
Quote   Quote: Originally Posted by marsmimar View Post
Hello kevinrs and welcome to Seven Forums.

Try resetting the Windows Update components.

https://support.microsoft.com/en-us/kb/971058
My System SpecsSystem Spec
.

02 Aug 2015   #4
kevinrs

Windows 7 home premium 64 bit
 
 

I went through and did the manual steps on that page, I was keeping track of which steps on reregistering the bits and windows update files I was getting errors on, but then I got to the restart computer step and didn't save it. Anyway, I got 2 different errors on several files each, one error I'm paraphrasing as entry point not found, and the other as file not found. If it's important to know which, I'll start over and go through it again.
My System SpecsSystem Spec
02 Aug 2015   #5
kevinrs

Windows 7 home premium 64 bit
 
 

ok, tried doing the manual steps as on that page, don't know if it's pertinent, but did get an error
Code:
regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
same error all 3 lines
on
Code:
regsvr32.exe msxml.dll
Specified Module could not be found
same with
Code:
regsvr32.exe gpkcsp.dll
Code:
regsvr32.exe sccbase.dll
Code:
regsvr32.exe slbcsp.dll
Code:
regsvr32.exe initpki.dll
Code:
regsvr32.exe wuaueng1.dll
Code:
regsvr32.exe wucltui.dll
Code:
regsvr32.exe wuweb.dll
the first error on
Code:
regsvr32.exe qmgr.dll
the second on
Code:
regsvr32.exe muweb.dll
turns out my post somehow is still here, surviving a reboot. the image is the first error


Attached Images
Windows Update Service not running after malware-untitled.png 
My System SpecsSystem Spec
03 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try this...

Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.
My System SpecsSystem Spec
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 Windows Update Service not running after malware




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