Windows Update error Code 80073712

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    Windows Update error Code 80073712


    Hi Guys,

    I've recently been having this update error code which i cant find out how to fix.
    i have already run the sfc /scannow that has said nothing that has been disturbed, and also installed system update readiness tool for x64 "Windows6.1-KB947821-v34-x64.msu" was the file not sure if there are other versions, but after doing those it hasnt helped so i thought someone would know how to fix this.

    i have attached my logs if they are required.

    thanks in advance :)
    Windows Update error Code 80073712 Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You have these problems showing in the CheckSUR scan...
    Code:
    Summary:
    Seconds executed: 340
     Found 127 errors
      CSI Manifest Failed Catalog Check Total count: 1
      CSI Payload File Missing Total count: 116
      CBS MUM Corrupt Total count: 10
    
    Unavailable repair files:
    	winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17914_none_1630a909a76a65d6.manifest
    	servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_107_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_108_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_51_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_52_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_54_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_79_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    	servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_107_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_108_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_51_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_52_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_54_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_79_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix protocol later.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - sdtaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sdtaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Thanks NoelDP, I'm giving this a try now and will update you shortly :)

    Update...

    New log files attached
    Windows Update error Code 80073712 Attached Files
    Last edited by souldout; 05 Aug 2015 at 01:53. Reason: adding attachments
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I missed one
    Code:
    Unavailable repair files:
    	servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    	servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post another fix protocol later for that.

    I'm not happy about the number of missing payload files that have popped up, though
    Code:
    Summary:
    Seconds executed: 392
     Found 128 errors
     Fixed 10 errors
      CSI Manifest Failed Catalog Check Total count: 1
      Fixed: CSI Manifest Failed Catalog Check.  Total count: 1
      CSI Payload File Missing Total count: 117
      CBS MUM Corrupt Total count: 10
      Fixed: CBS MUM Corrupt.  Total count: 9
      Fixed: CBS Paired File.  Total count: 9
      My Computer


  6. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Oh i see, what causes all these missing payload files?
    i noticed i had heaps...

    thanks for your help so far though i greatly appreciate it :)
    Last edited by souldout; 05 Aug 2015 at 04:05. Reason: adding more
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    It's probably because this update barfed early in the install phase, and all the temporary files were deleted before they were placed in the proper place - this didn't show until the accompanying control control files (mum/cat/manifest) were in place.

    With luck it won't cause too many problems. - back later.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    I've uploaded a file - sdtab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sdtab in the same place.
    Open this folder - there should be one folders inside it ( Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    I've uploaded a file - sdtac.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\sdtac
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sdtac
    or
    DIR E:\sdtac

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\sdtac <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  10. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Hey Noel,

    did you want me to do post # 8 then #9?
    or just do #9? i see you have posted up 2 files.

    thanks!
      My Computer


 
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