"Windows not genuine" 0x8004fe21, possibly problem with sppcext.dll

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  1. Posts : 8
    Windows 7 Home Premium x64
       #1

    "Windows not genuine" 0x8004fe21, possibly problem with sppcext.dll


    For a few weeks now, I've been consistenly getting a "Windows is not genuine" dialogue with error code 0x8004e21. I haven't made any big system changes recently so am really not sure what has caused it. Any help would be much appreciated!!

    MGADiag:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0A0DA76C-DA58-423E-8F82-84D814A9D579}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x800b0100]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0A0DA76C-DA58-423E-8F82-84D814A9D579}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2054061645-1098241329-4175261416</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 7100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100527000000.000000+000</Date></BIOS><HWID>DEDE3B07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-2057-7601.0000-1762015
    Installation ID: 015700575623477865185450620714148693648162260963846392
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 04/08/2015 11:06:13
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:29:2015 20:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAAEAAAAAQABAAEAln0GOITH2PtU3BAzYiQcIYsZYj1y0L5JPK4C0A==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		FX09    
      FACP			DELL  		FX09    
      SRAT			AMD   		FAM_F_10
      HPET			DELL  		OEMHPET 
      MCFG			DELL  		OEMMCFG 
      SLIC			DELL  		FX09   
      OSFR			DELL  		FX09    
      OEMB			DELL  		FX09    
      SSDT			A M I 		POWERNOW
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    (may as well gather all the data at once! :))
    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
      My Computer


  3. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Hey NoelDP, thanks for your reply! Logs attached.
    &quot;Windows not genuine&quot; 0x8004fe21, possibly problem with sppcext.dll Attached Files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Here's the summary from the SFC scan...
    Code:
    	Line 120182: 2015-08-04 14:19:45, Info                  CSI    00000352 [SR] Repairing 6 components
    	Line 120183: 2015-08-04 14:19:45, Info                  CSI    00000353 [SR] Beginning Verify and Repair transaction
    	Line 120186: 2015-08-04 14:19:45, Info                  CSI    00000355 [SR] Cannot repair member file [l:20{10}]"regini.exe" of Microsoft-Windows-RegINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120189: 2015-08-04 14:19:46, Info                  CSI    00000357 [SR] Cannot repair member file [l:18{9}]"l2057.ngr" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120192: 2015-08-04 14:19:46, Info                  CSI    00000359 [SR] Cannot repair member file [l:22{11}]"sppcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120195: 2015-08-04 14:19:46, Info                  CSI    0000035b [SR] Cannot repair member file [l:40{20}]"UIAutomationCore.dll" of Microsoft-Windows-UIAutomationCore, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120198: 2015-08-04 14:19:46, Info                  CSI    0000035d [SR] Cannot repair member file [l:36{18}]"Amd64\CNB_0290.GPD" of prnca00d.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120201: 2015-08-04 14:19:46, Info                  CSI    0000035f [SR] Cannot repair member file [l:36{18}]"Amd64\CNB_0291.GPD" of prnca00d.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 120205: 2015-08-04 14:19:46, Info                  CSI    00000361 [SR] Cannot repair member file [l:20{10}]"mfcm80.dll" of Microsoft.VC80.MFC, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol for that later.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I've uploaded a file - dddaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\dddaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\dddaa
    or
    DIR E:\dddaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\dddaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  6. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Noel, thanks for all your help so far I really appreciate it! Downloaded and extracted the .zip, but I'm afraid there's another curveball... When I select "repair my computer" from the advanced boot menu, I get a "disk inaccessible" error. Oddly enough, when I exit this I can boot into Windows normally. Have I missed something obvious?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    That's not an error I recall ever having seen in this circumstance - I'll ask around and see what others may know about it.
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Hi dandandaaan.

    If you can complete this tutorial by Golden.
    It may or may not show us something that might help.



    Disk Management - Post a Screen Capture Image
      My Computer


  9. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #9

    I guess that model uses LSI SAS controller, (shouldn't but) maybe causing an issue. Won't be home to follow up on the idea though. You should try to boot with a Windows 7 Repair Disk instead or if you have a installation USB/DVD.
      My Computer


  10. Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Anyone?


    Just bumping this up as still haven't managed to solve the problem - any ideas??
      My Computer


 
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