Windows 7 update problems

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    The log now is showing definite signs of the use of a registry 'cleaner' - probably Advanced System Care.
    I would suggest UNINSTALLING it - or you'll simply end up with more problems in the near future.

    Code:
    Checking Component Store
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802	
(f)	CSI Payload File Missing	0x00000000	win7_scenic-demoshort_raw.wtv	amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802	
(f)	CSI Payload File Missing	0x00000000	Koala.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Jellyfish.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	SampleRes.dll	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Desert.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Lighthouse.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Tulips.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Chrysanthemum.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Hydrangeas.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Penguins.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_VC1_15mbps.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480_5sec_6mbps_h264.mp4	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	winsat.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_MPEG2_HD_15mbps.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_10mbps_h264.mp4	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	winsatencode.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480i_5sec_6mbps_new.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480p_5sec_6mbps_new.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd	
(f)	CSI Payload File Missing	0x00000000	Wildlife.wmv	amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd	
(f)	CSI Payload File Missing	0x00000000	Kalimba.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	Maid with the Flaxen Hair.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	Sleep Away.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
    I've uploaded a file - media64.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\media64
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\media64
    or
    DIR E:\media64



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\media64 <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer
    Quote Quote

  3. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #12

    I'm having trouble running SFC ?SCANNOW.

    It gets to 13% and gives the message:
    Windows Resource Protection could not perform the requested operation
    Windows 7 update problems Attached Files
      My Computer
    Quote Quote

  4. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #13

    Oh, I did uninstall ccleaner
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    The errors are still the same
    These errors aren't usually (if ever) caused by CCleaner - they are usually caused by ASC or Wise Cleaner
    Let's check where the files are...

    DIR "%userprofile%\desktop\media64"
    DIR C:\media64
    DIR C:\Windows\Winsxs\media64

    Post the results.
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer
    Quote Quote

  7. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #15

    Thanks for sticking with me, NoelDP

    I did have Wise for about a week but the update problems were here long before that.
    Prior, I only used Ccleaner.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DIR "%userprofile%\desktop\media64"
    Volume in drive C has no label.
    Volume Serial Number is 0639-9DCD

    Directory of C:\Users\Owner\desktop

    File Not Found

    C:\Windows\system32>DIR C:\media64
    Volume in drive C has no label.
    Volume Serial Number is 0639-9DCD

    Directory of C:\media64

    08/09/2015 08:37 PM <DIR> .
    08/09/2015 08:37 PM <DIR> ..
    02/13/2014 10:07 PM <DIR> amd64_microsoft-windows-ehome-samplemedia
    _31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
    12/26/2013 05:17 PM <DIR> amd64_microsoft-windows-musicsamples_31bf
    3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
    12/26/2013 05:18 PM <DIR> amd64_microsoft-windows-photosamples_31bf
    3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
    12/26/2013 05:19 PM <DIR> amd64_microsoft-windows-videosamples_31bf
    3856ad364e35_6.1.7600.16385_none_51a21f033003affd
    12/26/2013 05:19 PM <DIR> amd64_microsoft-windows-winsatmediasample
    s_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4
    0 File(s) 0 bytes
    7 Dir(s) 222,851,706,880 bytes free

    C:\Windows\system32>DIR C:\Windows\Winsxs\media64
    Volume in drive C has no label.
    Volume Serial Number is 0639-9DCD

    Directory of C:\Windows\Winsxs

    File Not Found

    C:\Windows\system32>
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    There's a large number of the files missing from the C:\media64 folder, and those that are present are in the wrong place. - please delete it and try again from a fresh download.

    Follow the instructions EXACTLY and you shouldn't have problems.
      My Computer
    Quote Quote

  10. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #17

    I thought I followed but will try again.
    I had trouble with extracting from a Chrome download.
    Will give it another try

    Thank you
      My Computer
    Quote Quote

  11. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #18

    I have followed, I think, the instructions perfectly.
    Several times

    SFC /SCANNOW gets stuck and stops at 13%.

    There are no new CBS.log files for today.

    There is one file "CBS" but I can't zip or open it because Access denied.
    I should be logged in as Administrator
      My Computer
    Quote Quote

  12. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #19

    Maybe this one?
      My Computer
    Quote Quote

  13. larryfoster
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #20

    I keep trying to get SFC to run in Elevated Command Prompt but it always stops at 13%

    No text logs are being created but there is a rar archive dated today which I'm attaching in case it will help
      My Computer
    Quote Quote

 
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