Code 80073712 when trying to install KB3021674


  1. soho1
    Posts : 469
    Win 7 Pro 64-bit
       New #1

    Code 80073712 when trying to install KB3021674


    I run windows update on a regular basis and have not had any problems with other recent updates, but KB3021674 will not install. Instead, I get error code 80073712.

    I have run SFC /scannow as suggested elsewhere and it did not find any errors.
    I have also run CHKDSK as suggested elsewhere and it did not find any errors.
    I tried to run SURT but it is for x64 based systems and not applicable to my computer.
    I am running Windows 7 Starter v 6.1 (Build 7601: SP 1) on the computer with a problem.

    UPDATE:
    Windows upgrade advisor indicates my system is compatible with Windows 7 upgrades and Windows 10 is now sitting in the queue. waiting to be downloaded and installed behind this KB which has the error.
    Perhaps I should just hide the KB update and proceed? Somehow I suspect that's asking for trouble.
    Last edited by soho1; 07 Aug 2015 at 01:05.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You need to download the 32-bit version of the SURT/CheckSUR tool - from here... Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center
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