Windows Update fails. Code 800B0100 log files attached.


  1. Posts : 10
    Windows 7 64 bit home premium
       #1

    Windows Update fails. Code 800B0100 log files attached.


    Hello (again)!

    I'm helping a friend get their Windows updates to load and we keep getting the 800B0100 error.


    I followed the instructions for collecting the CBS log file and will attach it in this post or my next.
    Thank you once again for the help given on my last 800B0100 issue!
    We are running Win7Pro 64-bit.

    Any help on this issue will also be appreciated.
    Thanks,
    Mark
      My Computer


  2. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #2

    I'm having trouble with the size of the zip file...The cab files inside are too big (26mb and smaller).
    Attached Thumbnails Attached Thumbnails Windows Update fails. Code 800B0100 log files attached.-800b0100.png   Windows Update fails. Code 800B0100 log files attached.-install-updates.png  
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Here's the fixlist from the CheckSUR log...
    Code:
    Summary:
    Seconds executed: 1142
     Found 154 errors
      CSI Manifest All Zeros Total count: 92
      CBS MUM Corrupt Total count: 31
      CBS Catalog Corrupt Total count: 31
    
    Unavailable repair files:
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    	servicing\packages\Package_for_KB3033929_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
    I'll post a fix protocol when I can get to it!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I've uploaded a file - macaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder macaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  5. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #5

    Can you tell me what causes these files to go bad??
    The computer that had this issue is only 1 month old.

    Thanks again!,
    Mark
    Windows Update fails. Code 800B0100 log files attached. Attached Files
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Here's the new CheckSUR summary...
    Code:
    Summary:
    Seconds executed: 216
     Found 123 errors
     Fixed 123 errors
      CSI Manifest All Zeros Total count: 92
      Fixed: CSI Manifest All Zeros.  Total count: 92
      CBS MUM Corrupt Total count: 31
      Fixed: CBS MUM Corrupt.  Total count: 31
      Fixed: CBS Paired File.  Total count: 31
    As to what caused it - this is likely to have been a problem at either shutdown or startup time, but it's impossible to say without detailed forensics.

    Try Windows Update now - do a Check for Updates, and install ONLY the oldest update found - what happens? If it goes in OK, try the rest
      My Computer


  7. Posts : 10
    Windows 7 64 bit home premium
    Thread Starter
       #7

    Windows update worked just fine. We had selected all 23 updates and it completed just fine.
    Thanks again for your help!

    Mark
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    You're welcome - good luck!
      My Computer


 

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