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Windows 7: Please HELP! windows updates failure!

11 Aug 2015   #1

SC - South Carolina
Please HELP! windows updates failure!

Ok, I am really hoping someone can help me here. for the past year I have had this problem with Windows Updates not working. I have tried the HotFix solution with no results but this screen shot. Has anyone had this problem? My computer caught a really bad virus before this happened, so I am thinking that had something to do with it. I have also tried reinstalling windows and that didnt work either.

Attached Images
Please HELP! windows updates failure!-windows-update-screen-shot.png 
My System SpecsSystem Spec
11 Aug 2015   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

You will need to complete this tutorial so are expert can have a look at needed information.

Windows Update Posting Instructions

I'm not sure what this means from your post.

I have also tried reinstalling windows and that didnt work either.
Exactly what did you try and what method did you use.
What didn't work.
My System SpecsSystem Spec
12 Aug 2015   #3

SC - South Carolina

Sorry, I meant using the windows 7 disk to perform the windows repair. I will check out the tutorial when I get back home. This problem is preventing me from installing other software that requires updates.
My System SpecsSystem Spec

12 Aug 2015   #4

SC - South Carolina

Ok, I have followed the tutorial as you stated. After running SURT, it just says Installation complete and then click close. Here is the CBS you asked for. It looks like a ERROR_SXS_COMPONENT_STORE_CORRUPT problem from the log. Please help me with this, if possible by NOT reinstalling Windows 7 and backing up everything. The error code is listed in the initial post.
My System SpecsSystem Spec

 Please HELP! windows updates failure!

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