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Windows 7 cannot check for updates & error 0x80070002
I am getting the dreaded error: Windows Update cannot currently check for updates because the service is not running
I have prowled the boards trying all kinds of fixes but have not been able to get Updates working. Here is what I have tried thus far:
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I did a complete re-install of Windows but still have the issue. That may be because the reinstall was with my laptop created recovery disk.
Did not install new anti-virus after re-install and anti-virus can interfere with Updates.
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I have tried stopping the service, deleting the contents of C:\Windows\SoftwareDistribution and restarting the service. When that didn't work I tried deleting the contents in Safe Mode as well. Still no good.
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I ran FixIt. It claims to fix two errors with Windows Update but I still get the same error.
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I ran Malware Bytes but it found no issues.
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I tried stopping and restarting "Windows Update Service", "Cryptographic Service" and "Background Intelligent Transfer Service", both through services and through cmd
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I downloaded and ran the .bat Reset_Reregister_Windows_Update_Components
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I downloaded the Windows Update .reg file and ran Merge.
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I ran sfc /scannow. Result was that Windows Resource Protection found corrupt files but was unable to fix some of them. I ran it again three times (as recommended by some online guides). I created sfcdetails.txt but it did not indicate where corrupt files were.
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I tried to reregister Windows dlls following the steps here:How do I reset Windows Update components? and got the following results:
I stopped the BITS service and the Windows Update service sucessfully.
This command didn't give any result message:
C:\Windows\system32>Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Do
wnloader\qmgr*.dat"
Got the following errors when renaming the folders.
C:\Windows\system32>Ren %systemroot%\SoftwareDistribution\DataStore *.bak
The filename, directory name, or volume label syntax is incorrect.
C:\Windows\system32>Ren %systemroot%\SoftwareDistribution\Download *.bak
The filename, directory name, or volume label syntax is incorrect.
C:\Windows\system32>Ren %systemroot%\system32\catroot2 *.bak
The filename, directory name, or volume label syntax is incorrect.
I reset the BITS service and the Windows Update service sucessfully.
I reregistered the files. Most were successful but got the following errors:
the module "mshtml.dll" was loaded but the entry-point DllRegisterServer was not found
the module "shdocvw.dll" was loaded but the entry-point DllRegisterServer was not found
the module "browseui.dll" was loaded but the entry-point DllRegisterServer was not found
the module "qmgr.dll" was loaded but the entry-point DllRegisterServer was not found
the module "msxml.dll" failed to load
the module "gpkcsp.dll" failed to load
the module "sccbase.dll" failed to load
the module "slbcsp.dll" failed to load
the module "initpki.dll" failed to load
the module "wuaueng1.dll" failed to load
the module "wucltui.dll" failed to load
the module "wuweb.dll" failed to load
the module "muweb.dll" failed to load
Tried to reset winsock and got an error:
C:\Windows\system32>netsh reset winsock
The following command was not found: reset winsock.
Restarted BITS and Update services sucessfully.
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I tried to run the Update Readiness Tool and got error: 0x8000222
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The only progress I seemed to make was when I changed Update settings to Never Update, then switched back to automatic update. This gets rid of the error message but instead clicking Check for Updates does nothing. The Updates screen flashes for a second, but nothing else happens. After a while I start getting the error again.
It may be relevant that Windows Defender will not start. I am able to start it in Services but when I go to Windows Defender it says a problem caused this program's services to stop. When I click start now I get the loading circle and after a while the error This operation returned because the timeout period expired. (Error Code: 0x800705b4)
I am running Window 7 64 bit, installed with recovery CD from Asus U50F.
Here is my WGA Diagnostic:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {40BE6A72-F9D1-4FD8-B8CA-196745FEF70B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{40BE6A72-F9D1-4FD8-B8CA-196745FEF70B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2455335910-254062919-4242309600</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>U50F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U50F.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20091127000000.000000+000</Date></BIOS><HWID>5BBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 094654441871866593242556852594041126894104661523921766
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 10/14/2012 8:46:03 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GG+tvz77Eisy6K8EtZqmw63XF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT PmRef CpuPm
DMAR INTEL CP_DALE
Last edited by panchan83; 20 Oct 2012 at 08:30. Reason: To make it clearer to read