Windows Update Hangs at "Checking for Updates"

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  1. Shelli
    Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       New #11

    I simply ran CheckSUR on the 23rd, before I even logged into sevenforums. I attempted to troubleshoot the problem myself for several days before I realized I needed help beyond my own knowledge. I've attached the log from today's new run.
    Windows Update Hangs at "Checking for Updates" Attached Files
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    The new log shows that all the previous errors have been repaired.
    Does windows update work any better now?
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  4. Shelli
    Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       New #13

    No, it still hangs on "Checking for Updates".
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    Ok. Please repeat the full posting instructions and we'll hopefully see what's changed.
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  7. Shelli
    Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       New #15

    As before, Windows Update hangs at "Checking for Updates." I ran the Windows Update Diagnostic Tool (https://support.microsoft.com/en-us/kb/971058) and it returned the same error, 0x80070490. I have attached the newly generated logs.
    Windows Update Hangs at "Checking for Updates" Attached Files
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    Here's what's probably blocking things...
    Code:
    2015-08-19 02:52:01, Info                  CBS    EvaluateApplicability, package: Microsoft-Windows-EmbeddedSDP-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514, Package applicability: Absent.
2015-08-19 02:52:01, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2015-08-19 02:52:01, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    I'll post a fix protocol later...
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    Open an Elevated Command Prompt, and run the following command

    dism /online /remove-package /packagename:Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514

    WAIT until it's completed, then reboot, and try again.

    (That command is all one line! - use copy/paste to avoid errors)
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  11. Shelli
    Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       New #18

    After running the command, I received the following error (I copied the contents of the command window):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>dism /online /remove-package /packagename:Package_for_KB9769
    33~31bf3856ad364e35~amd64~~6.1.1.17514

    Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385

    Image Version: 6.1.7601.18489

    An error occurred trying to open - Package_for_KB976933~31bf3856ad364e35~amd64~~
    6.1.1.17514

    Error: 0x800f0805
    The specified package is not valid Windows package.

    Error: 0x800f0805

    The specified package is not valid Windows package.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>

    ----

    I have attached the DISM log.
    Windows Update Hangs at "Checking for Updates" Attached Files
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    OK
    Let's see what the permissions are for the relevant files...
    Open an Elevated Command Prompt, and run the following commands

    ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514.cat
    ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514.mum

    post the results.
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  13. Shelli
    Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       New #20

    These are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31
    bf3856ad364e35~amd64~~6.1.1.17514.cat
    C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1
    .17514.cat: The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31
    bf3856ad364e35~amd64~~6.1.1.17514.mum
    C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1
    .17514.mum: The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>
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