Can't Activate a Genuine Version of Windows 7 Ultimate

sammyinthesouth · 31 Aug 2015

Apparently, when I originally installed my legitimate version of W7 Ultimate, I did not activate it (!!???).

When I try to run Microsoft Windows activation (slui.exe), I get the infamous 'access denied' message.

So I spoke to Microsoft Technical Support for activation.

The guy confirmed that:
- I have a genuine product key for W7 Ultimate 64 bit
- the product key was never activated
- they can't help me. I have to talk with HP (the manufacturer).

So, I called HP Tech support. They told me they couldn't help, because my machine was out of warranty!

Can you help?

Thanks in advance..........................
===================================================================

Following is a copy and paste of the diagnostic report from Windows Validation:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0688B1C9-6C04-4931-A1F7-558472643F91}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0688B1C9-6C04-4931-A1F7-558472643F91}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1394615863-3333361249-1457641217</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1539</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>8.15</Version><SMBIOSVersion major="2" minor="7"/><Date>20130123000000.000000+000</Date></BIOS><HWID>92AF3F07018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAMAAQABAAEAAAAEAAAABAABAAEACrbsUHcWMDX4pI4YkEri/2I9tkrZvUdoaLcKVQifMgCw3g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  FPDT            HPQOEM        SLIC-CPC
  MSDM            HPQOEM        SLIC-CPC
  SSDT            AMD           POWERNOW
  SSDT            AMD           POWERNOW
  CRAT            AMD           AGESA

ICIT2LOL · 02 Sep 2015

Hello and welcome sammyinthesouth first up mate please -

SYSTEM SPECS ADD IN

Can we have some system specs please as what you have posted gives us not that much (or anything at all with some folks) to work with and given there are so many manufacturers of components and configurations that do influence what goes on within any given machine and OS.
System Info - See Your System Specs

Now how many times have you tried to validate it? and if HP installed it have you contacted them?? plus if necessary phone Microsoft themselves you will need the details of the install and the code of course.
You will find the info in Control Panel > System see my pic

ThrashZone · 02 Sep 2015

Hi and welcome to SevenForums,
Quite a pickle you're in,
Not sure how the activate windows timer was missed by you or how long your warrantee was for sounds like 30 days ?

I'm sure M$ tech tried to guide you through the screen shot above to use activate now on top of the Product I.D.

In any case if H-P didn't help you I would try again they might at least guide you to a software company to sell you another ultimate retail disk and key would be the least they could do I would hope :/

You'll not likely find a 7 ultimate version of windows anywhere that is legitimate it is the most pirated copy of windows.

There are still win-7 Pro versions around at Newegg/ Amazon just don't bother with anything on ebay.

sammyinthesouth · 02 Sep 2015

I've attached an image of the page shown by "my computer - properties".

I've also attached a screen print of the report generated by Belarc Adviser, which provides much more detail.

My Windows 7 Product ID is: 0042 6OEM 8992662-00010

I'm in a bind:
- I talked with Microsoft by phone. They told me my Windows product key for W7 Ultimate is legitimate, but that it was never activated.
- I am unable to activate it myself (I get the msg "Windows cannot access the specified device, path or file......"
- they told me to talk with HP about it, since they are not able to help me with it
- I talked by phone with HP, who told me they cannot help since my machine is no longer under warranty
So, I'm stuck in the middle. I have a legitimate license, I have W7 running on my machine for over two years, but I can't activate it in order to qualify for the free W10 upgrade.

Is there some way you can help me?

Thanks again

ThrashZone · 02 Sep 2015

Hi,
I would ask for extended support from H-P probably not going to happen for free though.
Weird properties page no mention at the bottom of a product i.d. or status

I don't know how a new computer activates anymore it's been 6 years since I've bought one from a manufacture
If I remember correctly they activate automatically once you turn it on and make a user account :/

I would backup All of your personal files not programs,
Also do a system image and recovery disk
Imaging with free Macrium

Then post a disk management screen shot using this,
Disk Management - Post a Screen Capture Image

sammyinthesouth · 02 Sep 2015

Hi again.

I have a system image produced through Acronis (used this successfully in the past to restore my "C" system drive), and I'm attaching a jpg of the disk management screen.

When I talked with HP, they were willing to offer me 'extended support', but the price was significantly more than a new W7 or W10 license! So it doesn't make sense to go that way.

Chdeers.
Sam.

derekimo · 02 Sep 2015

A few things really stand out from your original report,

You have an OEM product ID but no SLIC table to go with it,

Code:

Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP

Code:

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A

Looking at your system properties page, shows no product ID or activation area at all.

Looking up your computer it seems it was shipped with Windows 8.

So the obvious question next is where did you get your copy of Windows 7?

Did you get a product key with it?

sammyinthesouth · 02 Sep 2015

Hi, and thanks for the reply.

1. You are correct. The computer was shipped with Windows 8 installed (about 2 years ago). I have the original Windows 8 recovery disks set (4 CDs) and I have the W8 product key as stored in the machine's BIOS.

2. I disliked W8 so much that I went back to the seller, who provided me with a W7 Ultimate install disk, together with the product key.

3. I installed W7, using the product key that came with it. The installation went fine - no errors or warnings - and I've been using it since then with no problems of any kind. The system accepts all Microsoft updates that are downloaded to it.

4. I have the W7 product key. When I talked with Microsoft by phone a few days ago, they confirmed it was a legitimate, unactivated key. I thought I had done the activation when I installed W7, but that was long enough ago that I can't say with any certainty exactly what I did during the installation.

5. Microsoft won't help me, HP will help, but for a huge fee, and the place I bought the machine from isn't around any more.

Can you suggest any other steps I can take (short of re-installing W8 and going through hell to reinstall all my apps)?

Thanks again for any help.
Sam.

derekimo · 02 Sep 2015

You're welcome. It seems that you have done everything right short of activating initially.

Something is going on with your computer, Noel, our overworked expert will need to look at this.

In the mean time can you run this,

SFC /SCANNOW Command - System File Checker

And post the outcome.

I'll point Noel over here but it may be a bit of a wait.

sammyinthesouth · 02 Sep 2015

I ran the checker. It completed successfully and reported that some corrupt files were fixed, and asked me to reboot (I will do that shortly).

In the meantime, following is the information added to the CBS.log file in C:\windows\log\cbs:

2015-09-02 22:17:53, Info CSI 00000388 [SR] Repair complete
2015-09-02 22:17:53, Info CSI 00000389 Creating NT transaction (seq 3), objectname [6]"(null)"
2015-09-02 22:17:53, Info CSI 0000038a Created NT transaction (seq 3) result 0x00000000, handle @0x7dc
2015-09-02 22:17:53, Info CSI 0000038b@2015/9/3:02:17:53.896 CSI perf trace:
CSIPERF:TXCOMMIT;134731
2015-09-02 22:17:53, Info CBS Reboot mark refs incremented to: 1

I'll await Noel's comments with anticipation .....:)