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#11
I can't see anything wrong there...
Open an Elevated Command prompt, and run the following command...
SC start TrustedInstaller
what result do you get?
what result do you get?
I can't see anything wrong there...
Open an Elevated Command prompt, and run the following command...
SC start TrustedInstaller
what result do you get?
what result do you get?
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SC start TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 3652
FLAGS :
C:\windows\system32>
Hmmm - that's not good, as the TrustedInstaller service is normally running full-time.
Run these two commands...
SC start TruastedInstaller
SC QUERY TrustedInstaller
SC QUERYEX TrustedInstaller
post the results.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SC QUERY TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\windows\system32>SC QUERY TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\windows\system32>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>SC QUERY TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\windows\system32>SC QUERY TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\windows\system32>SC QUERYEX TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\windows\system32>
Most confusing!
What Anti-Virus is currently installed? what other AVs have EVER been installed?
OK,
I`m currently using MS Security Essentials, and have done for years. The Samsung Laptop may have something free with it, but I never activated it at any time.
I use defender - although its not on just now
I`ve got trusteer rapport - at the banks insistence
What date do you think this started happening? Is it on the logs?
I wonder if I can find out if I installed/uninstalled anything which might have done this...
I`ve not had a virus on this laptop for over a year, and then only one spyware thing I removed with a tool as it was redirecting my browser quite obviously.
Strange isnt it...
Hmmm - can you please provide a BSOD report according to this tutorial? Blue Screen of Death (BSOD) Posting Instructions - just post the resulting file back to this thread.
It'll give me most of the data I need, I think.
As requested, hope it helps.
Another trinket of info - not sure of its relevance - I`ve got Win10 sitting in my tray waiting on my turn, not done anything with it yet other than the original reservation. Was planning on an upgrade at some point.