Windows could not check for updates automatically (Important) -V. Slow

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  1. KennyT
    Posts : 32
    Windows 7 home premium 64bit
       New #1

    Windows could not check for updates automatically (Important) -V. Slow


    Hi,

    I seem to be having some issues here which I believe are linked to a recent failure to run updates. There are two main issues.

    1. I have the message in my Action centre - "Windows could not check for updates automatically (Important)" which is a red flag item.
    2. My laptop is now so slow - as if something was completely consuming resources - that I cannot effectively run many of the solutions for self help.

    Steps taken so far -

    a) I`ve tried to run the system restore to the earliest point available - hasnt fixed it.
    b) I`ve tried malware scanners - no result
    c) I`ve run my Microsoft security essential basic scan - I dont have capacity to run a full scan at present
    d) I tried samsung recovery centre software on my machine - it tried to run the updates x 2, the first was about 5 files which failed on each one, the send included about 52 files which all failed. they all had codes like 70012234 - not sure if these are windows update numbers?
    e) Run scan disk, at start up and deleted any crap out my temp files etc.
    f) Tried my windows recovery disk to reinstall windows 7 as an update - failed due to lack of resources
    g) I found seven forums and now trying the follow as recommended -

    1) DL'd SURT - run - didnt get past checking for installed update - I suspect due to lack of resources on my machine.
    2) Run SFC/ Scan - got the following error - "Windows Resource Protection could not start the repairs service"
    - I`ve tried to st\rt the windows module installer service but the following error came up - "error 126 - the specified module could not be found"
    3) zipped CBS file its 80MB? erm whats the score here. cant upload it here due to file size.

    I`ve also tried to avoid using exclamation marks and writing help but its a real struggle as I`m at the end of my tether!

    Its worth noting that I did have a clear out after this failure to update happened and removed some programmes from the add/remove programs menu in the control panel, but I was sure that they were related to iTunes and other programmes I dont use anymore. I suspected that system restore would solve any issues with this if that has caused the problem.

    Note - I`ve seen a few errors as I tried various things and one thats popped up a few times said something like ICACLS failed
    Last edited by KennyT; 06 Sep 2015 at 08:57.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    It sounds to me as if you have very limited free space on your machine?
    You say you ran CHKDSK - let's have a look at the result of that, (and a few other things)...

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
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  4. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #3

    files as requested


    Hi Noel, Thanks for the prompt reply.

    My C drive is only 50% full. Not sure if thats what you mean in terms of the limited free space?

    Files attached as requested. Thanks for your help in advance.
    Windows could not check for updates automatically (Important) -V. Slow Attached Files
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    You appear to have severe problems with the WMI service (TrustedInstaller) - and have had for a couple of months at lest.

    Please download the Farbar Service Scanner from

    Farbar Service Scanner Download

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
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  7. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #5

    Farbar Service Scanner Version: 26-07-2015
    Ran by CrisandKenny (administrator) on 06-09-2015 at 17:34:52
    Running from "C:\Users\CrisandKenny\Downloads"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    That looks OK.

    Let's see what asking directly reveals...

    Open an Elevated Command Prompt, and run the following commands...

    Code:
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\TrustedInstaller /S
ICACLS C:\Windows\servicing\TrustedInstaller.exe
DIR C:\WIndows\winsxs\TrustedInstaller.exe /S
 
.
    Post the results.
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  10. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #7

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\TrustedInst
    aller /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller
    BlockTime REG_DWORD 0x2a30
    BlockTimeIncrement REG_DWORD 0x384
    PreshutdownTimeout REG_DWORD 0x36ee80
    DisplayName REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-100
    Group REG_SZ ProfSvc_Group
    ImagePath REG_EXPAND_SZ %SystemRoot%\servicing\TrustedInstaller.exe
    Description REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-101
    ObjectName REG_SZ localSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x3
    Type REG_DWORD 0x10
    ServiceSidType REG_DWORD 0x1
    FailureActions REG_BINARY 84030000000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Security
    Security REG_BINARY 0100148090000000A000000014000000340000000200200001
    00000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF
    010F0001010000000000051200000000001800FF0102000102000000000005200000002002000000
    0014008D010200010100000000000504000000000014008D01020001010000000000050600000001
    02000000000005200000002002000001020000000000052000000020020000


    C:\windows\system32>
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  11. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #8

    ICACLS C:\Windows\servicing\TrustedInstaller.exe
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\TrustedInst
    aller /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller
    BlockTime REG_DWORD 0x2a30
    BlockTimeIncrement REG_DWORD 0x384
    PreshutdownTimeout REG_DWORD 0x36ee80
    DisplayName REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-100
    Group REG_SZ ProfSvc_Group
    ImagePath REG_EXPAND_SZ %SystemRoot%\servicing\TrustedInstaller.exe
    Description REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-101
    ObjectName REG_SZ localSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x3
    Type REG_DWORD 0x10
    ServiceSidType REG_DWORD 0x1
    FailureActions REG_BINARY 84030000000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Security
    Security REG_BINARY 0100148090000000A000000014000000340000000200200001
    00000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF
    010F0001010000000000051200000000001800FF0102000102000000000005200000002002000000
    0014008D010200010100000000000504000000000014008D01020001010000000000050600000001
    02000000000005200000002002000001020000000000052000000020020000


    C:\windows\system32>ICACLS C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\servicing\TrustedInstaller.exe NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsRX)
    NT AUTHORITY\SYSTEMRX)
    BUILTIN\UsersRX)

    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>
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  12. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #9

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\TrustedInst
    aller /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller
    BlockTime REG_DWORD 0x2a30
    BlockTimeIncrement REG_DWORD 0x384
    PreshutdownTimeout REG_DWORD 0x36ee80
    DisplayName REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-100
    Group REG_SZ ProfSvc_Group
    ImagePath REG_EXPAND_SZ %SystemRoot%\servicing\TrustedInstaller.exe
    Description REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-101
    ObjectName REG_SZ localSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x3
    Type REG_DWORD 0x10
    ServiceSidType REG_DWORD 0x1
    FailureActions REG_BINARY 84030000000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Security
    Security REG_BINARY 0100148090000000A000000014000000340000000200200001
    00000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF
    010F0001010000000000051200000000001800FF0102000102000000000005200000002002000000
    0014008D010200010100000000000504000000000014008D01020001010000000000050600000001
    02000000000005200000002002000001020000000000052000000020020000


    C:\windows\system32>ICACLS C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\servicing\TrustedInstaller.exe NT SERVICE\TrustedInstaller:(F)
    BUILTIN\Administrators:(RX)
    NT AUTHORITY\SYSTEM:(RX)
    BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>
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  13. KennyT
    Posts : 32
    Windows 7 home premium 64bit
    Thread Starter
       New #10

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\TrustedInst
    aller /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller
    BlockTime REG_DWORD 0x2a30
    BlockTimeIncrement REG_DWORD 0x384
    PreshutdownTimeout REG_DWORD 0x36ee80
    DisplayName REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-100
    Group REG_SZ ProfSvc_Group
    ImagePath REG_EXPAND_SZ %SystemRoot%\servicing\TrustedInstaller.exe
    Description REG_SZ @%SystemRoot%\servicing\TrustedInstaller.exe,-101
    ObjectName REG_SZ localSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x3
    Type REG_DWORD 0x10
    ServiceSidType REG_DWORD 0x1
    FailureActions REG_BINARY 84030000000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Security
    Security REG_BINARY 0100148090000000A000000014000000340000000200200001
    00000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF
    010F0001010000000000051200000000001800FF0102000102000000000005200000002002000000
    0014008D010200010100000000000504000000000014008D01020001010000000000050600000001
    02000000000005200000002002000001020000000000052000000020020000


    C:\windows\system32>ICACLS C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\servicing\TrustedInstaller.exe NT SERVICE\TrustedInstaller:(F)
    BUILTIN\Administrators:(RX)
    NT AUTHORITY\SYSTEM:(RX)
    BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>DIR C:\WIndows\winsxs\TrustedInstaller.exe /S
    Volume in drive C has no label.
    Volume Serial Number is 503C-3A92

    Directory of C:\WIndows\winsxs\amd64_microsoft-windows-trustedinstaller_31bf385
    6ad364e35_6.1.7601.17514_none_ef3338f363c6403c

    21/11/2010 04:24 194,048 TrustedInstaller.exe
    1 File(s) 194,048 bytes

    Total Files Listed:
    1 File(s) 194,048 bytes
    0 Dir(s) 636,846,645,248 bytes free

    C:\windows\system32>
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