This computer is not running genuine Windows, error 0x8004fe21

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  1. Posts : 13
    Windows 7 Professional 64 bit
    Thread Starter
       #11

    Here it is:

    Code:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JXW6K-7QH84-TQWJW
    Windows Product Key Hash: 7gBQ34rewf5uJBMrPlnjleORDyA=
    Windows Product ID: 00371-618-4750093-85951
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {D85E9675-4B97-442E-B51C-CFAB8599EDB6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150715-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D85E9675-4B97-442E-B51C-CFAB8599EDB6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQWJW</PKey><PID>00371-618-4750093-85951</PID><PIDType>5</PIDType><SID>S-1-5-21-903292933-1070546492-1983568055</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2003   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>33873F07018400FC</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57840</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7601.17514
    
    Nombre: Windows(R) 7, Professional edition
    Descripción: Windows Operating System - Windows(R) 7, RETAIL channel
    Id. de activación: e838d943-63ed-4a0b-9fb1-47152908acc9
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00371-00170-618-475009-01-3082-7601.0000-2502015
    Id. de instalación: 009874136422744090100151588782105732629913600882821284
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: TQWJW
    Estado de la licencia: con licencia
    Recuento de rearmado de Windows restante: 4
    Hora de confianza: 02/10/2015 9:40:52
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 9:27:2015 14:53
    WAT Activex: Registered
    WAT Admin Service: Registered
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln1g5T3o5nbY4G68Rh8yt5IyoHlcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            121410        APIC1527
      FACP            121410        FACP1527
      HPET            121410        OEMHPET 
      MCFG            121410        OEMMCFG 
      OEMB            121410        OEMB1527
      ASPT            121410        PerfTune
      OSFR            121410        OEMOSFR 
      SSDT            DpgPmm        CpuPm
      My Computer


  2. Posts : 13
    Windows 7 Professional 64 bit
    Thread Starter
       #12

    After a few hours the activation window showed up again.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    Yeah - it will do until I can work out why it's looking for the en-us version of the file rather than the es-es version
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    I've hunted through the COMPONENTS hive, with no success - everything there looks OK, apart from possibly the Hash registration of the file. This is missing, but doesn't normally affect anything.

    Let's have a look a the winsxs folder...
    Open an elevated Command Prompt, and run the following commands:

    ICACLS C:\Windows\winsxs\user32*.* /T >>"%userprofile%\desktop\u32np.txt"
    TYPE C:\Windows\Servicing\Pacakages\Package_for_KB976933~31bf3856ad364e35~amd64~es-ES~6.1.7601.17514.mum >>"%userprofile%\desktop\u32np.txt"

    They will create a file on your desktop 'u32np.txt' - please upload that to your reply.
      My Computer


  5. Posts : 13
    Windows 7 Professional 64 bit
    Thread Starter
       #15

    There you go:

    Code:
    C:\Windows\winsxs\amd64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_fbf16a81c9f1ea8f\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\amd64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_9bef5a1d41e3b5f3\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                     BUILTIN\Administradores:(RX)
                                                                                                                                     NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                     BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_2b5e71b083fc0973\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_064614d3fe52ac8a\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_a644046f764477ee\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                     BUILTIN\Administradores:(RX)
                                                                                                                                     NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                     BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_35b31c02b85ccb6e\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                      BUILTIN\Usuarios:(RX)
    
    Se procesaron correctamente 6 archivos; error al procesar 0 archivos
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Did the second command run, or give an error message?
      My Computer


  7. Posts : 13
    Windows 7 Professional 64 bit
    Thread Starter
       #17

    First time I didn't do it right. Second time it said the system couldn't find the path, but I could... It was a typo in the command (/Pacakages/). Now there's a lot more stuff in the file:

    Code:
    C:\Windows\winsxs\amd64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_fbf16a81c9f1ea8f\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\amd64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_9bef5a1d41e3b5f3\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                     BUILTIN\Administradores:(RX)
                                                                                                                                     NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                     BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_2b5e71b083fc0973\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_064614d3fe52ac8a\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                      BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_a644046f764477ee\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                     BUILTIN\Administradores:(RX)
                                                                                                                                     NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                     BUILTIN\Usuarios:(RX)
    
    C:\Windows\winsxs\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_35b31c02b85ccb6e\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                      BUILTIN\Administradores:(RX)
                                                                                                                      NT AUTHORITY\SYSTEM:(RX)
                                                                                                                      BUILTIN\Usuarios:(RX)
    
    Se procesaron correctamente 6 archivos; error al procesar 0 archivos
    <?xml version="1.0" encoding="utf-8"?>
    <assembly xmlns="urn:schemas-microsoft-com:asm.v3" manifestVersion="1.0" description="" displayName="default" company="Microsoft Corporation" copyright="Microsoft Corporation" supportInformation="http://support.microsoft.com/?kbid=976933" creationTimeStamp="2010-11-20T12:38:33Z" lastUpdateTimeStamp="2010-11-20T12:38:33Z">
        <assemblyIdentity name="Package_for_KB976933" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
        <package identifier="KB976933" applicabilityEvaluation="deep" releaseType="Service Pack" restart="possible" psfName="Windows6.1-KB976933-x64-es-es.psf">
            <installerAssembly name="Microsoft-Windows-ServicingStack" version="6.0.0.0" language="neutral" processorArchitecture="amd64" versionScope="nonSxS" publicKeyToken="31bf3856ad364e35"/>
            <update name="976933-1_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-Client-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-2_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-DirectoryServices-ADAM-Package-Client-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-3_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-Embedded-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-4_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-IE-Troubleshooters-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-5_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-InternetExplorer-Optional-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-6_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-Media-Format-OOB-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-7_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-MediaFeaturePack-TopLevel-OOB-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-8_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-RemoteServerAdministrationTools-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-9_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-Server-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
            <update name="976933-10_es-es_PACKAGE">
                <package integrate="hidden">
                    <assemblyIdentity name="Microsoft-Windows-VirtualPC-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                </package>
            </update>
        </package>
    </assembly>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    That looks fine - sorry about the typo
    Not sure where to look next
      My Computer


  9. Posts : 13
    Windows 7 Professional 64 bit
    Thread Starter
       #19

    I don't know... Do you think I should consider reinstalling? Obviously no one in MS is going to spend the time and attention you've dedicated to this. Any advice?

    Thanks!!!
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Much as I dislike admitting defeat in these matters, I do believe it's going to be your quickest way to a solution.
    Have a look here... Repair Install
      My Computer


 
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