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Windows 7: Can't upgrade IE errors

09 Sep 2015   #1
sarqune

Win 7 x64
 
 
Can't upgrade IE errors

Hey, I am having the exakt same problem but can't seem to find the file you uploaded in the onedrive!

Would be very helpful if you could help me out since this is stopping me from getting win10 since I cant install IE11

Regards

edit:

sfc /scannow, gives no errors whatsoever...


My System SpecsSystem Spec
.
10 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post your own logs in a NEW thread - your problem may look the same but be totally different.
My System SpecsSystem Spec
10 Sep 2015   #3
sarqune

Win 7 x64
 
 

Ah ofcourse! Sorry about that! Thanks for moving my thread!

here is the logs

Tell me if anything is missing, I'm not 100% sure I have the right files

Regards


Attached Files
File Type: zip Logs.zip (288.2 KB, 2 views)
My System SpecsSystem Spec
.

10 Sep 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR log shows the following problems...
Code:
Summary:
Seconds executed: 332
 Found 46 errors
  CBS MUM Corrupt Total count: 23
  CBS Catalog Corrupt Total count: 23

Unavailable repair files:
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
AS you can see, there are rather a lot of problems!

I'll post a fix protocol when I can...
My System SpecsSystem Spec
10 Sep 2015   #5
sarqune

Win 7 x64
 
 

Yeah, it didn't look very good!

Thank you very much!
My System SpecsSystem Spec
11 Sep 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - sqnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sqnaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Sep 2015   #7
sarqune

Win 7 x64
 
 

There was no manifests folder in the archive, maybe you missed it? but I extracted the packages folder

Running a CheckSur right now anyway!

Edit: file attached
My System SpecsSystem Spec
11 Sep 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - there was no need for a manifests file, but I forgot to modify the boilerplate

There's been no change in the CheckSUR - are you sure that you copied only the CONTENT of the folder, and not the folder itself?
My System SpecsSystem Spec
11 Sep 2015   #9
sarqune

Win 7 x64
 
 

Figured something was wrong, still got the same amount of errors...

Just re-did anything again, I copied only the files to "C:\Windows\Temp\CheckSUR\servicing\Packages"

Now I only have 4 errors! However I still cant install the dreaded kb2670838 update, it still returns error: 800B0100


Posting new logs!
My System SpecsSystem Spec
13 Sep 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the remaining errors - looks like I missed them first time around
Code:
Unavailable repair files:
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
Reply

 Can't upgrade IE errors




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