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Unable to update + Windows note genuine with code
I've been given this laptop which I know that has a genuine Windows installation, but it's been giving this error since August and cannon update anything anymore.
MGADiag Report:
Some additional test found in some threads here. Results are in italian, but where you see impossibile it's pretty self-explanatory, if something else is needed translated, just tell me.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID: 00359-OEM-8992687-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {0296C757-F0AA-49C3-AB09-559F43F5D858}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 103 Blocked VLK Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Giampiero Canevari\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{0296C757-F0AA-49C3-AB09-559F43F5D858}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3429882849-3947940397-2822212403</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="7"/><Date>20110608000000.000000+000</Date></BIOS><HWID>EB103C07018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65759</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versione servizio di gestione licenze software: 6.1.7601.17514 Nome: Windows(R) 7, HomePremium edition Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64 ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f PID esteso: 00359-00178-926-800006-02-1033-7601.0000-1442011 ID di installazione: 004395410550464240474606410823098133517551205573472390 URL certificato processore: SpcService Web Service URL certificato computer: RacService Web Service URL licenza d'uso: UseLicenseService Web Service URL certificato codice "Product Key": PkcService Web Service Codice "Product Key" parziale: 7QJB7 Stato licenza: concesso in licenza Numero di ripristini Windows rimanenti: 2 Ora attendibile: 25/09/2015 18:43:43 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000001EFF0 Event Time Stamp: 9:24:2015 19:00 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppwinob.dll Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAonYWPAay8BYaeIaIcljM7bA4IEwucw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT BOOT ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT ASF! ACRSYS ACRPRDCT SLIC ACRSYS ACRPRDCT SSDT ACRSYS ACRPRDCT ASPT ACRSYS ACRPRDCT SSDT ACRSYS ACRPRDCT SSDT ACRSYS ACRPRDCT SSDT ACRSYS ACRPRDCT
As asked in another thread, it's running Norton software, but only one specific for backup afaik. AVG is the antivirus.
Any help would be so appreciated. Thank you in advance.Code:C:\Windows\system32>DIR C:\Windows\sppwinob.* /s Il volume nell'unitą C č Acer Numero di serie del volume: 8C07-22AE Directory di C:\Windows\System32 21/11/2010 05:23 418.816 sppwinob.dll 1 File 418.816 byte Directory di C:\Windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_3 1bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429 21/11/2010 05:23 418.816 sppwinob.dll 1 File 418.816 byte Totale file elencati: 2 File 837.632 byte 0 Directory 535.573.479.424 byte disponibili C:\Windows\system32>icacls c:\windows\system32\sppwinob.dll c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F) BUILTIN\Administrators:(RX) NT AUTHORITY\SYSTEM:(RX) BUILTIN\Users:(RX) Elaborazione completata per 1 file. Elaborazione non riuscita per 0 file C:\Windows\system32>sfc /scanfile=c:\windows\system32\sppwinob.dll Protezione risorse di Windows: nessuna violazione di integritą trovata. C:\Windows\system32>icacls c:\windows\system32\sppwinob.dll c:\windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F) BUILTIN\Administrators:(RX) NT AUTHORITY\SYSTEM:(RX) BUILTIN\Users:(RX) Elaborazione completata per 1 file. Elaborazione non riuscita per 0 file C:\Windows\system32>net start sppsvc Servizio richiesto gią avviato. Ulteriori informazioni sono disponibili digitando NET HELPMSG 2182. C:\Windows\system32>sc qc sppsvc [SC] QueryServiceConfig OPERAZIONI RIUSCITE NOME_SERVIZIO: sppsvc TIPO : 10 WIN32_OWN_PROCESS TIPO_AVVIO : 2 AUTO_START (DELAYED) CONTROLLO_ERRORE : 1 NORMAL NOME_PERCORSO_BINARIO : C:\Windows\system32\sppsvc.exe GRUPPO_ORDINE_CARICAMENTO : TAG : 0 NOME_VISUALIZZATO : Protezione software DIPENDENZE : RpcSs SERVICE_START_NAME : NT AUTHORITY\NetworkService C:\Windows\system32>sc queryex sppsvc NOME_SERVIZIO: sppsvc TIPO : 10 WIN32_OWN_PROCESS STATO : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) CODICE_USCITA_WIN32 : 0 (0x0) CODICE_USCITA_SERVIZIO : 0 (0x0) PUNTO_CONTROLLO : 0x0 INDICAZIONE_ATTESA : 0x0 PID : 7904 FLAG : C:\Windows\system32>sc qprivs sppsvc [SC] QueryServiceConfig2 OPERAZIONI RIUSCITE NOME_SERVIZIO: sppsvc PRIVILEGI : SeAuditPrivilege : SeChangeNotifyPrivilege : SeCreateGlobalPrivilege : SeImpersonatePrivilege C:\Windows\system32>sc qsidtype sppsvc [SC] QueryServiceConfig2 OPERAZIONI RIUSCITE NOME_SERVIZIO: sppsvc TIPO_SID_SERVIZIO: UNRESTRICTED C:\Windows\system32>sc sdshow sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW DWO;;;WD) C:\Windows\system32> C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr DisplayName REG_SZ Security Processor Loader Driver ErrorControl REG_DWORD 0x3 Start REG_DWORD 0x0 Type REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum 0 REG_SZ Root\LEGACY_SPLDR\0000 Count REG_DWORD 0x1 NextInstance REG_DWORD 0x1 C:\Windows\system32> REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SP LDR /S HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR NextInstance REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000 Service REG_SZ spldr Legacy REG_DWORD 0x1 ConfigFlags REG_DWORD 0x400 Class REG_SZ LegacyDriver ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1} DeviceDesc REG_SZ Security Processor Loader Driver Capabilities REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control ActiveService REG_SZ spldr C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS VC Errore: Impossibile trovare la chiave del Registro di sistema o il valore specif icato. C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP SVC Errore: Impossibile trovare la chiave del Registro di sistema o il valore specif icato.
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