Cannot Update Windows 7 x64 SP1 - Error 0x8007370B

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  1. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
       New #1

    Cannot Update Windows 7 x64 SP1 - Error 0x8007370B


    For quite some timenow, I have been unable to successfully run windows updates on my computer. Iam running Windows 7Home 64bit SP1. Running the update troubleshooter yieldsthe error code 0x8007370B. I have searched the Internet, ran the MS Update Fix Ittool, gone thru the Windows Trouble Shooter, booted into Safe mode, and ranDisk Cleanup, but none have made a difference.



    In an effort tocollect the information needed for a submission to this forum, I did thefollowing:



    Downloaded and ranSURT. It ran for a little over 8 hours and then returned the following message:



    Do you want toinstall the following Windows Software Update?



    Hotfix for WindowsKB947821.



    I did, and it tookabout 20 min. I then decided to reboot before running SFC and when I did, ittook almost 1 hour to restart (I don't know if it actually went BSOD.) Windowsrestarted with the warning:



    Windows hasrecovered from an unexpected shutdown



    The following werethe problem details:



    Problem signature:

    Problem EventName: BlueScreen

    OSVersion: 6.1.7601.2.1.0.768.3

    LocaleID: 1033



    Additional information about the problem:

    BCCode: 9f

    BCP1: 0000000000000003

    BCP2: FFFFFA800B76CA00

    BCP3: FFFFF80000B9A4D8

    BCP4: FFFFFA8012AE0A60

    OSVersion: 6_1_7601

    ServicePack: 1_0

    Product: 768_1



    Files that help describe the problem:

    C:\Windows\Minidump\092615-22417-01.dmp

    C:\Users\Dan\AppData\Local\Temp\WER-124941-0.sysdata.xml



    The xml file doesnot exist. The minidump file is included in the submission.



    I then ran SFC andit immediately terminated with an error:



    Windows Resource Protection could not perform therequested operation.



    I don't receive anyerrors from Windows Update, since it just sits there and spins. I did get thefollowing messages after running the "Update Troubleshooter":



    Windows Update Error0x8007370B(2015-09-26-T-11_07_06A) - Not fixed

    Service registration is missing or corrupt - Fixed

    Problem installing recent updates - Fixed

    The CBS.log and Minidump files are attached.
    Attachment 372438

    Any and all help is welcome. Thank you!
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the errors from your CheckSUR log...
    Code:
    Checking Component Store
(f)	CSI Payload File Missing	0x00000000	dao360.dll	x86_microsoft-windows-m..s-components-jetdao_31bf3856ad364e35_6.1.7600.16385_none_7b8c1dc4ef873d90	
(f)	CSI Corrupt Identity	0xC000000D	Microsoft-Windows-K%rnelBase, Culture=neutral, Version=6.1.7601.17932, PublicKeyToken=31bf3856ad364e35, Pro#essorArchitecture=wow64, versio&Scope=NonSxS	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6	Bad identity
(f)	CSI Manifest Missing	0x00000002	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6.manifest	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6
    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
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  4. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
    Thread Starter
       New #3

    NoelDP,

    I don't have a components file in that location. I do have a 2 year old version in my Registry backup folder which is here: https://www.dropbox.com/s/99d6rexzhe...nents.zip?dl=0 .

    I don't know why, but maybe that can help.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    The file certainly should be there - if not, you have a MAJOR problem, and CheckSUR is also lying

    Open an Elevated Command Prompt, and run the following commands:

    DIR C:\Windows\System32\config\COMPONENTS*.*
    DIR C:\Windows\System32\config\COMPONENTS /ah


    Post the results
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  7. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
    Thread Starter
       New #5

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>DIR C:\Windows\System32\config\COMPONENTS*.*
    Volume in drive C is Win7Boot
    Volume Serial Number is 8E02-6C40
    Directory of C:\Windows\System32\config
    09/27/2015 11:32 AM 46,399,488 components
    1 File(s) 46,399,488 bytes
    0 Dir(s) 71,460,642,816 bytes free
    C:\Windows\system32>DIR C:\Windows\System32\config\COMPONENTS /ah
    Volume in drive C is Win7Boot
    Volume Serial Number is 8E02-6C40
    Directory of C:\Windows\System32\config
    File Not Found
    C:\Windows\system32>
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Ah - so there is a COMPONENTS file
    09/27/2015 11:32 AM 46,399,488 components
    please compress it and upload the compressed file to a fileshare site - post a link.
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  10. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
    Thread Starter
       New #7

    Don't know why I couldn't find it but here it is: https://www.dropbox.com/s/99d6rexzhe...nents.zip?dl=0
    Sorry about that.
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  11. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
    Thread Starter
       New #8

    NoelDP, did you get the components file?
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    I did - I'm just having problems finding the time to work on it

    back when I can!
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  13. Borkum
    Posts : 11
    Windows 7 Home Premium 32 and 64 bit
    Thread Starter
       New #10

    Thanks, No problem.
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