Windows Update will not run ... says service is not running but it is

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  1. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #11

    New results files


    Sorry for the delay. Here are the new files as requested.

    I found out how to factory reset my laptop (there's a button for this express purpose) ... so that's an option as well (although not a great one).

    Thanks again!!
    Windows Update will not run ... says service is not running but it is Attached Files
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    SFCFix looks like it did the job, at least!
    The SFC scan reveals that it fixed two errors, but failed on another two...
    Code:
    	Line 23432: 2015-10-25 10:52:36, Info                  CSI    0000036d [SR] Repairing 4 components
	Line 23433: 2015-10-25 10:52:36, Info                  CSI    0000036e [SR] Beginning Verify and Repair transaction
	Line 23436: 2015-10-25 10:52:36, Info                  CSI    00000370 [SR] Cannot repair member file [l:24{12}]"ntfs.sys.mui" of Microsoft-Windows-NTFS.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 23437: 2015-10-25 10:52:36, Info                  CSI    00000371 [SR] Cannot verify component files for Microsoft.VC90.MFCLOC, Version = 9.0.30729.4148, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
    ...and we're down to a much more reasonable 148 POQs, and SFC terminated properly, as well!

    Please try running the SURT tool again, and post the new CheckSUR.log file with luck it'll complete this time and we can see what other damage there is left to repair.
      My Computer
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  4. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #13

    CheckSUR.log results


    Well it ran this time! I've attached the log. Let me know what else you think could help.

    Steve
    Windows Update will not run ... says service is not running but it is Attached Files
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    Major advance!

    OK - this is the important stuff from the log...
    Code:
    Checking Component Store
(f)	CSI Catalog Missing	0x00000002	51c55792a77ddffa2c36fc5cc92cf7e67263b0004bb0b4970f3a00524f5bdbec.cat	policy.8.0...ft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_516e2e610f48bda6	Missing catalog or invalid CatalogThumprint
(fix)	CSI Catalog Missing	CSI File Replaced	Deleted CatalogThumbprint
(f)	CSI Manifest Missing	0x00000002	x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_516e2e610f48bda6.manifest	x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_516e2e610f48bda6	
(f)	CSI Payload File Missing	0x00000000	msvcp80.dll	x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d08d7da0442a985d	
(f)	CSI Payload File Missing	0x00000000	msvcm80.dll	x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d08d7da0442a985d	
(f)	CSI Manifest Missing	0x00000002	x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4973eb1d754a9dc9.manifest	x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4973eb1d754a9dc9	
(f)	CSI Catalog Missing	0x00000002	813c74c7711815cf656f96f0ce5d9e57a31c3c4f98b607c8425cdbe8d5ccb436.cat	microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_d1c738ec43578ea1	Missing catalog or invalid CatalogThumprint
(fix)	CSI Catalog Missing	CSI File Replaced	Deleted CatalogThumbprint

Summary:
Seconds executed: 1081
 Found 6 errors
 Fixed 2 errors
  CSI Manifest Missing Total count: 2
  CSI Catalog Missing Total count: 2
  Fixed: CSI Catalog Missing.  Total count: 2
  CSI Payload File Missing Total count: 2

Unavailable repair files:
	winsxs\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_516e2e610f48bda6.manifest
	winsxs\manifests\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4973eb1d754a9dc9.manifest
    I'll post a fix for the missing manifests files later.
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #15

    Here we go...
    I've uploaded a file - sgbab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sgbab in the same place.
    Open this folder - there should be one folder inside it (Manifests)

    Copy the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  8. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #16

    It took a while to figure out how copy the manifest files (I had to change ownership on the directory where the manifest files were located) and then it took a while for the CheckSUR to run ... but it's looking better (I think). Here are the results.

    Thanks again!
    Steve
    Windows Update will not run ... says service is not running but it is Attached Files
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    Yup - CheckSUR has done the necessary job, leaving us with only these errors...
    Code:
    Checking Component Store
(f)	CSI Payload File Missing	0x00000000	msvcp80.dll	x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d08d7da0442a985d	
(f)	CSI Payload File Missing	0x00000000	msvcm80.dll	x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d08d7da0442a985d	
(f)	CSI Payload File Missing	0x00000000	MFC90CHS.DLL	x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4973eb1d754a9dc9
    Now please run another SFC /SCANNOW and post the new CBS.log - and we'll see what else needs fixing at the same time.
      My Computer
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  11. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #18

    Definitely getting closer


    In order to run SFC again i had to reboot my laptop. Apparently some updates had been downloaded (which hasn't happened in a long time).

    I then ran SFC and zipped the results. Unfortunately the file is too big to attach (even zipped). I've put it in Dropbox here: https://www.dropbox.com/s/6nqfbiqr1k6qtft/CBS.zip?dl=0

    Thanks (yet) again.

    Steve
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    SFC found the following problems...
    Code:
    	Line 3668: 2015-10-29 20:50:24, Info                  CSI    00000353 [SR] Repairing 2 components
	Line 3669: 2015-10-29 20:50:24, Info                  CSI    00000354 [SR] Beginning Verify and Repair transaction
	Line 3672: 2015-10-29 20:50:24, Info                  CSI    00000356 [SR] Cannot repair member file [l:24{12}]"ntfs.sys.mui" of Microsoft-Windows-NTFS.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3673: 2015-10-29 20:50:24, Info                  CSI    00000357 [SR] Cannot repair member file [l:24{12}]"MFC90CHS.DLL" of Microsoft.VC90.MFCLOC, Version = 9.0.30729.4148, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
    I'll post a fix protocol for all the files as soon as I can find the time!
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #20

    I've uploaded a file - sgbac.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\sgbac
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sgbac
    or
    DIR E:\sgbac

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\sgbac <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer
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