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Windows 7: Windows Update will not run ... says service is not running but it is

07 Nov 2015   #21
sgreenblatt

Windows 7 Home Premium 64-bit
 
 
sgbac.zip fails antivirus scan

ARGH! I didn't receive an email notifying me that a reply had been posted so I haven't checked the forum and now I see that you posted a week ago! I'm very sorry for the delay.

I downloaded sgbac.zip but the antivirus scan failed. Should I override that scan or do you think there's a problem with the file? I'm using MS Security Essentials.

I'll check back more frequently from now on.

Thanks,
Steve

P.S. DISREGARD THIS POST ... I downloaded the file to a different computer and it scanned fine. I'm going to proceed and will post results shortly.


My System SpecsSystem Spec
.
07 Nov 2015   #22
sgreenblatt

Windows 7 Home Premium 64-bit
 
 
Updated CBS.log

Here's the latest version of the CBS.log
My System SpecsSystem Spec
09 Nov 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the latest scan...
Code:
	Line 3797: 2015-11-07 09:48:56, Info                  CSI    000003ba [SR] Repairing 15 (0x000000000000000f) components
	Line 3798: 2015-11-07 09:48:56, Info                  CSI    000003bb [SR] Beginning Verify and Repair transaction
	Line 3801: 2015-11-07 09:48:56, Info                  CSI    000003bd [SR] Cannot repair member file [l:18{9}]"sdcpl.dll" of Microsoft-Windows-Backup-CPL, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3804: 2015-11-07 09:48:56, Info                  CSI    000003bf [SR] Cannot repair member file [l:20{10}]"nlhtml.dll" of Microsoft-Windows-Content-Filter-HTML, Version = 7.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3807: 2015-11-07 09:48:57, Info                  CSI    000003c1 [SR] Cannot repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7601.18840, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3810: 2015-11-07 09:48:58, Info                  CSI    000003c3 [SR] Cannot repair member file [l:22{11}]"AI032057.am" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3813: 2015-11-07 09:48:59, Info                  CSI    000003c5 [SR] Cannot repair member file [l:18{9}]"sdclt.exe" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3814: 2015-11-07 09:48:59, Info                  CSI    000003c6 [SR] Cannot repair member file [l:22{11}]"wdigest.dll" of Microsoft-Windows-Security-Digest, Version = 6.1.7601.18933, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 3817: 2015-11-07 09:48:59, Info                  CSI    000003c8 [SR] Cannot repair member file [l:24{12}]"filemgmt.dll" of Microsoft-Windows-SharedFoldersUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3820: 2015-11-07 09:48:59, Info                  CSI    000003ca [SR] Cannot repair member file [l:26{13}]"sqlceqp30.dll" of Microsoft-Windows-SQLLiteQP, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3823: 2015-11-07 09:48:59, Info                  CSI    000003cc [SR] Cannot repair member file [l:30{15}]"TaskEng.exe.mui" of Microsoft-Windows-TaskScheduler-Engine.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3826: 2015-11-07 09:48:59, Info                  CSI    000003ce [SR] Cannot repair member file [l:24{12}]"wmpnscfg.exe" of Microsoft-Windows-WMPNSS-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3829: 2015-11-07 09:48:59, Info                  CSI    000003d0 [SR] Cannot repair member file [l:24{12}]"wmipcima.dll" of Microsoft-Windows-WMI-Win32-Provider, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3832: 2015-11-07 09:48:59, Info                  CSI    000003d2 [SR] Cannot repair member file [l:24{12}]"wmpnssci.dll" of Microsoft-Windows-WMPNSS-API, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3836: 2015-11-07 09:48:59, Info                  CSI    000003d4 [SR] Cannot repair member file [l:42{21}]"System.Management.dll" of System.Management, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3839: 2015-11-07 09:48:59, Info                  CSI    000003d6 [SR] Cannot repair member file [l:24{12}]"elsTrans.dll" of Microsoft-Windows-International-ELS-Service-Transliteration, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3840: 2015-11-07 09:48:59, Info                  CSI    000003d7 [SR] Cannot repair member file [l:30{15}]"mscordacwks.dll" of NetFx-MSCORDACWKS, Version = 6.1.7601.18529, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
This sort of 'creeping error' syndrome can be of concern if it continues, as it could mean that we're either fighting a virus, or a failing hard drive.

I'll post a fix protocol for these errors later.
My System SpecsSystem Spec
.

15 Nov 2015   #24
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

Hi @NoelDP ... Any thoughts on the "fix protocol"? Thanks so much!
My System SpecsSystem Spec
22 Nov 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops!
Sorry - I'll do it now.
My System SpecsSystem Spec
22 Nov 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here we go
I've uploaded a file - sgbad.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sgbad
hit the enter key - if you get a 'Not Found' error try
DIR D:\sgbad
or
DIR E:\sgbad

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\sgbad <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
22 Nov 2015   #27
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

The CBS.log file had grown too large to work with. I had to boot into safe mode so that I could rename it and then run sfc again. I hope this file has what you need. Thanks!
My System SpecsSystem Spec
23 Nov 2015   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's a definite improvement!
Here's the important bit from the SFC results...
Code:
POQ 148 ends.
2015-11-22 18:35:24, Info                  CSI    00000352 [SR] Verify complete
2015-11-22 18:35:24, Info                  CSI    00000353 [SR] Repairing 1 components
2015-11-22 18:35:24, Info                  CSI    00000354 [SR] Beginning Verify and Repair transaction
2015-11-22 18:35:24, Info                  CSI    00000355 [SR] Cannot verify component files for 6ca6f733581cc788bb39a2a8cdbd170a, Version = 6.1.7601.18917, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
2015-11-22 18:35:24, Info                  CSI    00000356 Repair results created:
POQ 149 starts:
Please now run another CheckSUR/SURT scan and post the new CheckSUR.log file, and we'll see what we get there.
My System SpecsSystem Spec
23 Nov 2015   #29
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

Not sure if you need both of these files ... but here you go.

Thanks.


Attached Files
File Type: log CheckSUR.log (39.6 KB, 1 views)
File Type: log CheckSUR.persist.log (51.7 KB, 0 views)
My System SpecsSystem Spec
24 Nov 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some major problems

Code:
Summary:
Seconds executed: 1576
 Found 170 errors
 Fixed 32 errors
  CSI Manifest Missing Total count: 29
  Fixed: CSI Manifest Missing.  Total count: 2
  CSI Catalog Missing Total count: 4
  Fixed: CSI Catalog Missing.  Total count: 4
  CSI Payload File Missing Total count: 114
  Fixed: CSI Payload File Missing.  Total count: 11
  CBS MUM Missing Total count: 6
  CBS Catalog Missing Total count: 2
  CSI Store Directory Missing Total count: 13
  Fixed: CSI Store Directory Missing.  Total count: 13
  CSI Catalog Thumbprint Invalid Total count: 2
  Fixed: CSI Catalog Thumbprint Invalid.  Total count: 2

Unavailable repair files:
	winsxs\manifests\amd64_4fe275ac6d5916faf1aa0f663bd2e3c4_31bf3856ad364e35_6.1.7601.23223_none_14097652d8ab885a.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.23223_none_25e6172aa833e007.manifest
	winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_e8b38a23dd2b7e4f.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.19018_none_256c49d78f09a5d8.manifest
	winsxs\manifests\amd64_b5733a3774810e7362c273544e0c0b77_31bf3856ad364e35_6.1.7601.23120_none_d93252cecdb3e2de.manifest
	winsxs\manifests\amd64_0ddf968f57cdbe569a3d6ed5fa49fb4f_31bf3856ad364e35_6.3.9600.17914_none_cb3ad8e12831a79e.manifest
	winsxs\manifests\x86_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.23017_en-us_6753258b17320265.manifest
	winsxs\manifests\wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18741_none_1491d420644d07b3.manifest
	winsxs\manifests\x86_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17801_none_6ea7b1c2ee74a4c7.manifest
	winsxs\manifests\amd64_6ca6f733581cc788bb39a2a8cdbd170a_31bf3856ad364e35_6.1.7601.18917_none_856044072b9639f2.manifest
	winsxs\manifests\amd64_aa51ceff801c51e00f3230d4fe02613b_31bf3856ad364e35_6.1.7601.23120_none_8f7aada60cdfecb6.manifest
	winsxs\manifests\wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22948_none_152274d77d645605.manifest
	winsxs\manifests\amd64_74d36406cf6cec54d11a0d5a7505420a_31bf3856ad364e35_7.6.7601.19016_none_810ab11d55aa0ed9.manifest
	winsxs\manifests\amd64_628047e800c0d3f1b923606a5c1f7980_31bf3856ad364e35_11.2.9600.17914_none_d3332993fcf09acd.manifest
	winsxs\manifests\amd64_d696a6e1c75f6bc407dbb483836cd9be_31bf3856ad364e35_7.6.7601.19016_none_2fcaa89d6d5a699f.manifest
	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22948_none_8afe17e8b9758d0c.manifest
	winsxs\manifests\wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22948_none_e59ab9adc6bd7963.manifest
	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18741_none_8a6d7731a05e3eba.manifest
	winsxs\manifests\x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_60a5df56e60dc5df.manifest
	winsxs\manifests\amd64_92366b927c9d9614d5f612184a6547f1_31bf3856ad364e35_11.2.9600.17914_none_c07650bd7de92095.manifest
	winsxs\manifests\x86_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22948_en-us_6733ddef17493c4d.manifest
	winsxs\manifests\amd64_94f543709852600828814b9d4688c06e_31bf3856ad364e35_7.6.7601.19016_none_a6a8fe59d76e21e5.manifest
	winsxs\manifests\x86_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_en-us_671b3b53175c2b03.manifest
	winsxs\manifests\amd64_c1f4ccabb51b42823c167a52cf6d6336_31bf3856ad364e35_11.2.9600.17914_none_bde319d30516a1ac.manifest
	winsxs\manifests\amd64_38ffb352ac1abc0ffbef8015ac813c96_31bf3856ad364e35_11.2.9600.17914_none_c474f47561a21919.manifest
	winsxs\manifests\amd64_c74cf2c8e3537ecfac8ae4f0e4c8a75a_31bf3856ad364e35_7.6.7601.19016_none_c59706145134ab7c.manifest
	winsxs\manifests\amd64_f4ddf26ee4981d1a0fe8365a2d6e07ed_31bf3856ad364e35_7.6.7601.19016_none_f1dfa49ff93026da.manifest
	servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_for_KB3013531_SP1~31bf3856ad364e35~amd64~~6.1.2.0.mum
	servicing\packages\Package_13_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_14_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_73_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_74_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_for_KB3083710_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.mum
	servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_for_KB3013531_SP1~31bf3856ad364e35~amd64~~6.1.2.0.cat
	servicing\packages\Package_13_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.cat
	servicing\packages\Package_14_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.cat
	servicing\packages\Package_73_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.cat
	servicing\packages\Package_74_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.cat
	servicing\packages\Package_for_KB3083710_SP1~31bf3856ad364e35~amd64~~6.1.1.4.cat
	servicing\packages\Package_for_KB3083710~31bf3856ad364e35~amd64~~6.1.1.4.cat

(w)	Unable to read Event Log	0x0000001F	System
Note that the above list doesn't include the missing payload files

I'll see what I can do, when I get the time (it may be a couple of days)
My System SpecsSystem Spec
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