Windows Update will not run ... says service is not running but it is

Page 1 of 6 123 ... LastLast

  1. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
       New #1

    Windows Update will not run ... says service is not running but it is


    Looks like this is a not too uncommon problem. I tried the basics (like making sure the services are running, etc.) but nothing work.

    NoelDP seems to have a lot of great tips ... but I'm not having any luck.

    I tried to run the SURT ... but it fails with error code 0xc800033ea and I ran Scannow 3 times but it was unable to fix files all 3 times.

    I don't have any screenshots to share ... and I tried to attach the zip of my CBS logs but it's too large. The logs are over 4GB ... and zipped they're in the hundreds of MB.

    NoelDP ... if you're still out there providing help ... I could use some!!

    Thanks,
    Steve
      My Computer
    Quote Quote

  3. wben353
    Posts : 477
    Win 7 Home Premium x64/Linux Lite 2.6 x64
       New #2

    Please follow Windows Update Posting Instructions. If you don't provide the requested logs, how are we supposed to help you? It appears you are trying to upload the CBSpersist.log. CBS.log is not that large. If I cannot help you NoelDP is the go to guy. He is very busy and may take a while to respond.
      My Computer
    Quote Quote

  4. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #3

    CBS.log now attached


    The directions on how to post indicate that you need the entire directory. I've attached just the CBS.log now.

    Thanks for the the help.

    Steve
      My Computer
    Quote Quote

  6. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #4

    Any help would be appreciated! Thanks!

    Steve
      My Computer
    Quote Quote

  7. wben353
    Posts : 477
    Win 7 Home Premium x64/Linux Lite 2.6 x64
       New #5

    Try running SFCfix by Niemero SFCfix.exe Save to desktop and run it. Post SFCfix.txt when it completes. It may take a while to finish. Do you have a Win7 Disk?
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    You appear to have a massive number of POQs in the SFC scan results - this is usually caused by having all MUI Language packs installed, resulting in the system 'clogging up' - what's worrying is that your system shouldn't have any MUI Packs installed at all, since it's Home Premium (according to your specs, at least?)

    You should uninstall all MUI language packs - and get back down to the basic one that came with the system.

    Once you've done that, run SFC /SCANNOW again, and post back with a new CBS.log file.

    If you have no MUI packs installed, then I suspect that you have a major problem
    Both SFC scans in that log terminated abnormally - with the following error...
    Code:
    2015-10-08 22:20:08, Info                  CSI    00000a6c [SR] Beginning Verify and Repair transaction
2015-10-08 22:20:08, Error                 CSI    00000a6d (F) STATUS_OBJECT_NAME_NOT_FOUND #21666437# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x26ecc70->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[98]"\??\C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x26ecc50, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2015-10-08 22:20:08, Error                 CSI    00000a6e@2015/10/9:02:20:08.429 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2015-10-08 22:22:48, Error                 CSI    00000a6f (F) STATUS_OBJECT_NAME_NOT_FOUND #21666436# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
2015-10-08 22:22:48, Error                 CSI    00000a70 (F) STATUS_OBJECT_NAME_NOT_FOUND #21666435# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x26ed568->SIL_OBJECT_ATTRIBUTES {s:40; on:"x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
[gle=0xd0000034]
    The error you quote for the CheckSUR failure is not one that I or Google have ever seen before - and has an extra/redundant character in it somewhere. Please try CheckSUR again, and post the error code you get this time.
      My Computer
    Quote Quote

  10. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #7

    Results of SFCFix


    NoelDp ... thanks for your reply. I'll look into the MUI packs shortly.

    In the meantime I was able to get the results from the SFCFix that I ran. I have pasted them below:
    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-10-18 15:02:33.728
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1.



    FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
    FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.


    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_9f6794084b5ae01c\d3d10_1core.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.1.7601.17577_none_4fcc6da642d93cf5\esent.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.1.7601.17514_none_ce2d22115368db7a\Faultrep.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.1.7601.17514_none_ce2d22115368db7a\WerFault.exe
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7601.17514_none_3a5b55d98a9a0bfd\printui.dll
    CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_6.1.7601.18381_none_222f511b6461ebd9\wer.dll
    CORRUPT: C:\Windows\winsxs\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80 .dll


    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 13
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 3
    SURT total detected corruption count: 0
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 3 datablocks.
    Finish time: 2015-10-19 09:10:31.525
    ----------------------EOF-----------------------
      My Computer
    Quote Quote

  11. sgreenblatt
    Posts : 26
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #8

    No MUI Language Packs are installed


    @NoelDP ... I just checked and there are no additional languages installed. Sounds like a "major problem"

    All of my data, etc is backed up on this machine and I only use this laptop when I travel (I have a desktop for primary use). The laptop didn't come with a Windows disk (probably bc it doesn't even have a CD drive). I'm not sure how I could get back to factory setup ... but I guess that might be a possibility.

    Steve
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    There should be a Recovery partition with associated software installed - check the manual for details.

    The SFCFix results are about as expected - the FIXED files didn't actually need to be fixed at all, since once the updates are all in, they would be properly controlled (it's a coding bug by MS rather than a real problem)

    It may simply be that the errors you do have are confusing matters for SFC - I'll post a fix protocol for the ones found later and we'll see what happens.
      My Computer
    Quote Quote

  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    I've uploaded a file - SFCFix.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and drag the SFCFix.zip file over onto the SFCFix.exe file you downloaded earlier - this should force SFCFix to run the file

    It will create a new log file - please upload that.
    *
    Now run SFC /SCANNOW again (it may take a while) and post the new CBS.log file
      My Computer
    Quote Quote

 
Page 1 of 6 123 ... LastLast

  Related Discussions
Windows Update Service not running
in Windows Updates & Activation

I have windows 7 home premium x64. I keep getting a popup saying the service isn't running, but the service window says it is. What can I do? There was a previous thread with a file link that seems like it could have helped, but the file is no longer available.
Windows update service not running.
in Windows Updates & Activation

hi im trying to get windows update to work, I downloaded the SURT, & it wouldn't install ERROR 0X80080005. Then ran sfc /scannow 2 times & it didn't find any errors. when trying windows update, takes a while to come up once I click on it & then it tells me "windows update cannot currently check for...
Windows Update Service Not Running
in Windows Updates & Activation

I've hit a wall with this one... I do not have the Windows Update service showing up at all and I've tried all the various bits commands and database rebuild commands, all of them say nothing exists when I try them. When I try the SURT tool I'm provided with this error: Installed encountered an...
Windows Update Service Not Running
in Windows Updates & Activation

Hi, I have read about this issue with other users, saying Windows can not update, please restart. I also ran the Elevated Command Prompt with the following commands NET START BFE NET START BITS NET START WUAUSERV NET START TRUSTEDINSTALLER and the results came back as: ...
Windows Update service not running
in Windows Updates & Activation

Hello. Whenever I try to run Windows Update it comes up with a dialogue box that says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I believe my computer is Windows 7 Home Premium 32bit. I've tried a lot of the fixes...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 11:43.
Find Us