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Windows Genuine but won't activate
Hi there;
I'm hoping for some help that will allow me to move forward without having to do a restore of my OS to the factory defaults.
I bought an Acer VM4630G from a local ACER distributor here in Vancouver, BC, Canada. I offer this information to establish that I KNOW this is a genuine version of Windows 7 Professional. I believe, or as I can best recall, it came with SP1 and the box itself was bought in April 2014 with a 3 year business warranty.
The OS has been working fine until a few months ago when it started reporting that the copy of Windows on the machine was not genuine. After doing a bunch of research, which included my pulling the keys from the OS with a key finder, I removed the 2 apparently offending update patches (KB 3004394 and 971033) and lost the 'not genuine tag' and black screen.
The problem is, however, that the OS will not activate. I get a message that says the key is not valid. Using a key finder, I found that I have two keys. The first is a "Windows (BIOS OEM Key)" and the second is "Windows 7 Professional 00371-OEM-8992671-00004 Service Pack 1". (I have not shown the keys for the obvious reason - If you require a partial on the keys, please let me know.) What I can confirm is that the information shown in the 'diagnostic report' is not the BIOS OEM Key and does match the last 3 groups of the key in the report. This box does not have a Windows sticker on the outside. I have not looked inside but this is only because the box is in use at a remote location and I have not been back there yet. I do have remote access though.
After attempting to activate the OS (and I have only 3 days for the activation) I get a dialogue box that offers three suggestions, none of which seem to be of any value.
- I'm not going to buy a new operating system key from Microsoft;
- I don't have a different key to type in, other than the BIOS key and it doesn't do anything with that;
- Calling ACER, which I have done, is a waste of time because there standard response is to do a Default System Restore from the Restore partition on the drive. This action must be the absolute last resort for me. I have too much time and money invested in the software installed on this system to give up without a fight.
So, here I am, asking for help, hoping that someone can guide me to a safe/reasonable/quick solution.
Thank you
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA= Windows Product ID: 00371-OEM-8992671-00004 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {2C5B985E-33F1-47B6-82E6-87FE027654FC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150715-0600 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Waterfox\waterfox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{2C5B985E-33F1-47B6-82E6-87FE027654FC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-4171755864-3452773663-2348237864</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M4630G</Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>P11-B2 </Version><SMBIOSVersion major="2" minor="7"/><Date>20150410000000.000000+000</Date></BIOS><HWID>0FA13B07018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700004-02-4105-7601.0000-2972015 Installation ID: 005385902945300510089785975092672045776203775421237676 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7TP9F License Status: Initial grace period Time remaining: 42840 minute(s) (29 day(s)) Remaining Windows rearm count: 0 Trusted time: 24/10/2015 2:50:41 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: 0x0000000000000000 Event Time Stamp: 10:16:2015 22:18 ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAQABAAMAAAABAAAAAQABAAEAln30DwzixgYUzhA1znCYJ+a36PDI9g== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT DBGP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT FPDT ACRSYS ACRPRDCT TCPA APTIO4 NAPAASF MSDM ACRSYS ACRPRDCT SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist ASF! INTEL HCG DMAR INTEL HSW