Win 7 home premium sucessfully installs the same updates repeatedly

Page 1 of 2 12 LastLast

  1. Posts : 11
    windows 7 64 bit
       #1

    Win 7 home premium sucessfully installs the same updates repeatedly


    In December I noticed every time I booted my computer (Toshiba Sat A665) it had Windows updates to install. Eventually this got my attention and I found that windows update was downloading and installing the same 5 updates "successfully" over and over again. It was also downloading and unsuccessfully trying to install internet explorer 11 as well, giving error code 9C57 (I'm pretty sure that the IE 11 error is because some of the required updates needed for IE 11 are not installed, which I believe is due to my first problem, that the same updates are download over and over again). If I hide any of the updates, this causes new updates to appear, which also download and install successfully, over and over again.

    I have tried many of the solutions offered by Microsoft and a few that I saw on this forum without success, such as running "Reset_Windows_Update_Full.bat". Fortunately, while I did not see the "Never, under any circumstances, follow the instructions posted to another user who appears to be having the same problem as you" warning until after I had done exactly that, I had made a full backup of my system. So I am able to revert back to a few days ago where I had only tried Microsoft solutions if necessary. Here are some pics of what Windows update shows me in a typical session, in order.

    I have since followed the instructions on this forum and have run the System Update Readiness tool and the SFC scan. I will attach my logs in the next post.

    If anyone can shed some light on this problem I would greatly appreciate it. Other than this one issue my laptop is running fine.

    - Doug
    Attached Thumbnails Attached Thumbnails Win 7 home premium sucessfully installs the same updates repeatedly-1-updates-available.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-2-updates-install.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-3-updates-installed.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-4-update-history.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-5-updates-installed-successfully.jpg  

    Win 7 home premium sucessfully installs the same updates repeatedly-6-update-history-again.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-7-important-updates-available-again-again.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-8-select-updates-install-again-again-again.jpg  
      My Computer


  2. Posts : 11
    windows 7 64 bit
    Thread Starter
       #2

    Here are my log files and a shot of the SFC scan results...
    Attached Thumbnails Attached Thumbnails Win 7 home premium sucessfully installs the same updates repeatedly-sfc.jpg  
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    CheckSUR is clear - but SFC has onefailure...
    Code:
     Line 15012: 2015-03-05 21:13:27, Info                  CSI    000002ec [SR] Repairing 1 components
     Line 15013: 2015-03-05 21:13:27, Info                  CSI    000002ed [SR] Beginning Verify and Repair transaction
     Line 15016: 2015-03-05 21:13:27, Info                  CSI    000002ef [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix later for that.
      My Computer


  4. Posts : 11
    windows 7 64 bit
    Thread Starter
       #4

    Thank You.

    I noticed the file error implies a file version that is for an AMD processor (if I understand it correctly). My processor is intel (see attached screen shot). Could this be the result of having tried "other peoples fixes" on this forum? Specifically I tried post #7 from this thread:

    Windows 7 PRO SP1 - some updates will not install

    I can restore from a full backup to the day before I tried that fix if you want, and then re-run System readiness tool and the file check . Just let me know.

    Thanks,
    Doug
    Attached Thumbnails Attached Thumbnails Win 7 home premium sucessfully installs the same updates repeatedly-toshiba-laptop-processor-info.jpg  
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The AMD signifies the processor architecture, not the make :) -

    I don't think that particular fix will have done any damage.


    I've uploaded a file - dghaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\dghaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\dghaa
    or
    DIR E:\dghaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\dghaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  6. Posts : 11
    windows 7 64 bit
    Thread Starter
       #6

    Thanks again for the help. So everything went well with downloading and applying the patch. The instructions were good and easy to follow, and the sfc no longer reports a problem with the autochk.exe file, so that problem is resolved. I've uploaded the log files as you requested.

    Regarding windows update: If I run windows update I still get the same behavior as before (updates download and install successfully, and then are presented again as if they were never installed). I've uploaded some screen shots again. I notice the uploads don't necessarily show up in the order I've uploaded them, but if you hover over them you can see the names, and the correct order is windows update.jpg and then "windows update screen2.jpg", and so on. While the screen shots might not show it, excluding the internet explorer update does not change the behavior of the update problem. FYI Internet explorer 9.0.35 (KB3021952) is what is currently installed (I never use Internet explorer by the way). Another worthwhile thing to note is that updates such as windows defender updates do download and install only once (in other words correctly).

    Let me know if there is anything else I can do on my end.

    Thanks,
    Doug
    Attached Thumbnails Attached Thumbnails Win 7 home premium sucessfully installs the same updates repeatedly-sfc-3-7-15-scan-results.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-windows-update-3-7-15.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-windows-update-screen-2.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-windows-update-screen-3.jpg   Win 7 home premium sucessfully installs the same updates repeatedly-windows-update-screen-4.jpg  

    Win 7 home premium sucessfully installs the same updates repeatedly-windows-update-screen-5.jpg  
      My Computer


  7. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #7

    Next time those updates appear, right click on them and 'Hide' them. Then the circus should stop.
      My Computer


  8. Posts : 11
    windows 7 64 bit
    Thread Starter
       #8

    I like that! It is a circus of sorts!!!

    Hiding the updates makes the next set of update appear, and then those do the same thing, repeat. I have not gone beyond two sets of hidden updates but I'm pretty sure it would go on for ever.

    Interesting note: If you take a repeating update, like Update KB2882822 for example, and download it yourself from Microsoft, and attempt to install it manually, the system will say it is already installed (and not let you install it). But if you then go to the control panel , Control Panel\All Control Panel Items\Programs and Features\Installed Updates, and search for KB2882822, it is not in the list of installed updates. This has the added effect of not letting you uninstall it and trying again.

    Other info that might be pertinent:
    For the longest time (almost a year) my laptop would not download service pack 1. When I looked into it it seemed the problem was an incompatible videocard driver (though I'm having to reach here to remember). After several attempts to locate the correct driver I finally gave up, though I continued to get regular windows updates (correctly) and "toshiba service station updates" which sometimes did include drivers. Somewhere along the way service pack 1 finally downloaded and appeared. I will look to see if it's installation coincides with the start of my update problem (as I had not thought of that until now).

    Thank You for your input. With regards to all other things my laptop behaves normally. This is it's only bug!
      My Computer


  9. Posts : 11
    windows 7 64 bit
    Thread Starter
       #9

    Regarding Win7 service pack 1, which you can see from post 4 is supposedly installed when I look at the properties of "my computer", when I look at the installed updates it is not listed (I did both a search for KB 976932 in the search box of the installed updates window and I manually scrolled through the list).

    Also, you can see from the attached screen shot that other than the two updates installed in february of this year my updates pretty much stop on December 17th, even though my computer is used daily. The last 4 updates installed were:

    KB3034196 Security Update for Internet Explorer 10 for Windows 8 (KB3034196)
    KB3021952 Cumulative Security Update for Internet Explorer 10 for Windows 8 (KB3021952)

    These (above) two are interesting as i don't have windows 8 or IE10 (I'm on win7 and IE 9)

    KB3008923 MS14-080: Cumulative security update for Internet Explorer: December 9, 2014
    KB2847927 MS13-058: Vulnerability in Windows Defender could allow elevation of privilege: July 9, 2013
    Attached Thumbnails Attached Thumbnails Win 7 home premium sucessfully installs the same updates repeatedly-windows-update.jpg  
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Please post the C:\Windows\windowsupdate.log file

    What happens if you attempt to install only the non-IE patches?
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:46.
Find Us