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Win 7 Pro x64 stating copy isn't genuine 0x8004fe22
I have some computers running Windows 7 Professional 64bits that are showing a popup window stating "This computer is not running genuine Windows", with the "0x8004fe22" error code. The computers were activated using their own OEM license.
The strange issue is that Admin user doesn't show the message and MGDIAG log is OK, but for an user without Admin privileges the error appears. I've tried to give Admin privileges to an user, putting it on ADM group, but the MGDIAG didn't changed.
The computers are from the same vendor.
I'm attaching the MGDIAG logs for Admin and User.
ADMIN MGDIAG
------------------------------------------------------Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-6DC8F-7TRQ4-C8KVY Windows Product Key Hash: QYKanR2htRvL/X3ij59jPH2SAp0= Windows Product ID: 00371-OEM-9373661-58383 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {E816AE33-2F3B-4A3F-93DD-C0047FA60135}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150316-1654 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: 10.3.2.55:3128 User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E816AE33-2F3B-4A3F-93DD-C0047FA60135}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8KVY</PKey><PID>00371-OEM-9373661-58383</PID><PIDType>8</PIDType><SID>S-1-5-21-3587231783-1477937849-1801536511</SID><SYSTEM><Manufacturer>Daten Tecnologia Ltda</Manufacturer><Model>DT02-BV1</Model></SYSTEM><BIOS><Manufacturer>Daten Tecnologia Ltda.</Manufacturer><Version>F2Q DZ</Version><SMBIOSVersion major="2" minor="7"/><Date>20131227000000.000000+000</Date></BIOS><HWID>18D43507018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>daten</OEMID><OEMTableID>DT02</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versão do serviço de licença do software: 6.1.7601.17514 Nome: Windows(R) 7, Professional edition Descrição: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Identificação da Ativação: da22eadd-46dc-4056-a287-f5041c852470 Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f PID estendido: 00371-00186-736-658383-02-1046-7601.0000-2802015 Identificação da Instalação: 019110833623404151922632720806561923613442877563258262 URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338 URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339 URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341 URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340 Chave do Produto (Product Key) Parcial: C8KVY Status da Licença: Licenciado Contagem de rearmação restante do Windows: 3 Hora confiável: 28/10/2015 13:29:12 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHkEc64cu4G9ijT9AE0CpZj OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC daten DT02 FACP daten DT02 HPET daten DT02 MCFG daten DT02 SLIC daten DT02 SSDT SataRe SataTabl SSDT SataRe SataTabl SSDT SataRe SataTabl DMAR INTEL SNB ASF! INTEL HCG
USER MGDIAG
I already checked the registry keys below and it seems to be ok.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-6DC8F-7TRQ4-C8KVY Windows Product Key Hash: QYKanR2htRvL/X3ij59jPH2SAp0= Windows Product ID: 00371-OEM-9373661-58383 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {459E30A9-FF30-40C7-9A7F-ED1F1CEDDFE9}(2) Is Admin: No TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150316-1654 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{459E30A9-FF30-40C7-9A7F-ED1F1CEDDFE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8KVY</PKey><PID>00371-OEM-9373661-58383</PID><PIDType>8</PIDType><SID>S-1-5-21-3587231783-1477937849-1801536511</SID><SYSTEM><Manufacturer>Daten Tecnologia Ltda</Manufacturer><Model>DT02-BV1</Model></SYSTEM><BIOS><Manufacturer>Daten Tecnologia Ltda.</Manufacturer><Version>F2Q DZ</Version><SMBIOSVersion major="2" minor="7"/><Date>20131227000000.000000+000</Date></BIOS><HWID>18D43507018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>daten</OEMID><OEMTableID>DT02</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versão do serviço de licença do software: 6.1.7601.17514 Nome: Windows(R) 7, Professional edition Descrição: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Identificação da Ativação: da22eadd-46dc-4056-a287-f5041c852470 Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f PID estendido: 00371-00186-736-658383-02-1046-7601.0000-2802015 Identificação da Instalação: 019110833623404151922632720806561923613442877563258262 URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338 URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339 URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341 URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340 Chave do Produto (Product Key) Parcial: C8KVY Status da Licença: Licenciado Contagem de rearmação restante do Windows: 3 Hora confiável: 28/10/2015 13:21:45 Windows Activation Technologies--> HrOffline: 0x8004FE22 HrOnline: N/A HealthStatus: 0x0000000000000800 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration HWID Data--> HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHkEc64cu4G9ijT9AE0CpZj OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC daten DT02 FACP daten DT02 HPET daten DT02 MCFG daten DT02 SLIC daten DT02 SSDT SataRe SataTabl SSDT SataRe SataTabl SSDT SataRe SataTabl DMAR INTEL SNB ASF! INTEL HCG
REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Any Idea?
Thanks.